Welcome to the ShareFile Status page. This page will be updated when there are incidents impacting key ShareFile functionality and multiple customers. Subscribe to Email, SMS, or RSS Feed updates by clicking the button above.
Completed -
The scheduled maintenance has been completed.
May 10, 14:10 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 10:30 EDT
Scheduled -
ShareFile will be conducting a continued emergency maintenance on May 10th during the time window of 10:30 AM Eastern Time (GMT-4) to 5:00 PM Eastern Time (GMT-4). The following functionality may be impacted during this time:
* Users may experience issues with accessing login page or logging in to ShareFile
Completed -
The scheduled maintenance has been completed.
May 10, 09:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 03:00 EDT
Scheduled -
ShareFile will be conducting an emergency maintenance on May 10th during the time window of 3:00 AM Eastern Time (GMT-4) to 9:00 AM Eastern Time (GMT-4). The following functionality may be impacted during this time:
* Users may experience issues with accessing login page or logging in to ShareFile
Completed -
The scheduled maintenance has been completed.
May 10, 00:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 21:00 EDT
Scheduled -
ShareFile will be conducting an emergency maintenance on May 9th during the time window of 9:00 PM Eastern Time (GMT-4) to 12:00 AM Eastern Time (GMT-4). The following functionality may be impacted during this time:
* Users may experience issues with accessing login page or logging in to ShareFile
Resolved -
We have completed steps to restore stability to the customer experience with ShareFile web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/
May 7, 16:00 EDT
Monitoring -
We are seeing better performance based on team efforts to resolve and are actively monitoring.
May 7, 15:54 EDT
Investigating -
We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. We will provide updates here as soon as possible.
May 7, 15:22 EDT