ShareFile® System Status
All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

This page will be updated when there are incidents impacting key ShareFile functionality and multiple customers.

For more information about some of our Known Issues that we're working on, please visit the following KB article - https://support.citrix.com/article/CTX208402

- December 1st, 2018 Note -

There has been a constant increase in internet-account credential (usernames and passwords) theft, and, since those same credentials are often used to access other accounts, we have seen a commensurate increase in credential stuffing attacks.

To help our customers protect their data, we are requiring a password reset and will be incorporating a regularly-scheduled, password reset into our normal operating procedures. Users will need to reset their passwords when logging into ShareFile this week. We do not believe that this issue resulted from a compromise of our systems. We believe this is an important step to continue to help our customers use our solutions securely. For more information, please refer to our blog .

ShareFile® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 21, 2019

No incidents reported today.

Mar 20, 2019

No incidents reported.

Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019
Resolved - At approximately 8:20pm ET, Citrix became aware of issues with link creation in Citrix Files applications. Our Engineering team has worked to quickly resolve this issue and link creation should now be behaving normally.

If further issues are seen, please contact Citrix technical support.
Mar 15, 20:53 EDT
Mar 14, 2019
Resolved - At this point, we believe the incident to be fully resolved.

If any further issues are seen, please contact Citrix Technical Support.
Mar 14, 11:16 EDT
Investigating - We have received reports and are seeing issues with latency within the ShareFile service. This includes the Web Application as well as other ShareFile clients.

We are aware and investigating as a priority. We will provide an update as soon as new information is available.
Mar 14, 09:43 EDT
Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019

No incidents reported.

Mar 7, 2019

No incidents reported.