ShareFile® System Status Status

ShareFile® System Status

All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

This page will be updated when there are incidents impacting key ShareFile functionality and multiple customers.

For more information about some of our Known Issues that we're working on, please visit the following KB article - https://support.citrix.com/article/CTX208402

ShareFile® Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 24, 2018

No incidents reported today.

Jun 23, 2018

No incidents reported.

Jun 22, 2018

No incidents reported.

Jun 21, 2018

No incidents reported.

Jun 20, 2018

No incidents reported.

Jun 19, 2018

Intermittent upload/download failure in the EU

Resolved - At this point we have received word from our 3rd-party provider that issues have resolved. Uploads, downloads and other functionality for EU users should be working normally.

We will continue to monitor the status of the provider's service and update this page accordingly. Please contact ShareFile support directly should there be any further issues seen.
Jun 19, 19:29 EDT

Update - We are continuing to investigate this issue.
Jun 19, 17:37 EDT

Investigating - We have become aware that the major issue with one of our third-party providers that was impacting ShareFile has resurfaced.

We are seeing this impact customers in our EU control plane with symptoms like inability to upload and download.

Our Operations and Engineering teams are monitoring this closely and will post updates as they become available.
Jun 19, 17:37 EDT

Intermittent upload/download failure in the EU

Resolved - At this time, all previously seen issues with our third-party provider have resolved and uploads and downloads are functioning appropriately in our EU region.

We will continue monitoring, but at this time we are marking the issue as resolved. If further issues are seen, please contact ShareFile Support.
Jun 19, 16:40 EDT

Investigating - We have become aware of a major issue with one of our third-party providers that is impacting ShareFile.
We are seeing this impact customers in our EU control plane with symptoms like inability to upload and download.

Our Operations and Engineering teams are monitoring this closely and will post updates as they become available.
Jun 19, 16:02 EDT

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.