ShareFile® System Status Status

ShareFile® System Status

All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

This page will be updated when there are incidents impacting key ShareFile functionality and multiple customers.

For more information about some of our Known Issues that we're working on, please visit the following KB article - https://support.citrix.com/article/CTX208402

ShareFile® Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 21, 2018

No incidents reported today.

Sep 20, 2018

No incidents reported.

Sep 19, 2018

No incidents reported.

Sep 18, 2018

No incidents reported.

Sep 17, 2018

ShareFile latency and document preview failures

Resolved - At this point, we have determined that the issue is fully resolved and the ShareFile application should be behaving normally.

Should any further issues be seen, please contact Citrix Technical Support for assistance.
Sep 17, 17:15 EDT

Update - At this time, we're still investigating latency issues within ShareFile and related ShareFile applications, which could cause some services and applications to be down.
Sep 17, 14:23 EDT

Investigating - We are aware of an issue causing latency and document preview failures within ShareFile. Our operations and engineering teams are working on diagnosing the issue and taking remedial action.

We will update this page as additional information is available, and apologize for any inconvenience this may have caused.
Sep 17, 12:29 EDT

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.