ShareFile® System Status
All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

For more information about some of our Known Issues that we're working on, please visit the following KB article - http://support.citrixonline.com/en_US/sharefile/help_files/SF010028

ShareFile® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Citrix ShareFile will be conducting scheduled maintenance on a segment of accounts the evening of Friday, June 2nd starting at 9:00pm EDT (GMT-4). Maintenance should last no longer than 3 hours and end at 12:00am EDT (GMT-4) on Saturday, June 3rd.

During this time the ShareFile web application will be unavailable for a segment of accounts. Other ShareFile tools such as ShareFile Sync and our API will also be unavailable for those impacted accounts.

Provided is the start time for other major time zones globally -

Los Angeles (US)
6:00pm PST , Friday, June 2nd
London (UK)
2:00am BST, Saturday, June 3rd
Dubai (UAE)
5:00am GST, Saturday, June 3rd
Sydney (AU)
11:00am AEST, Saturday, June 3rd
Posted on May 12, 15:50 EDT
Past Incidents
May 25, 2017

No incidents reported today.

May 24, 2017

No incidents reported.

May 23, 2017

No incidents reported.

May 22, 2017

No incidents reported.

May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017

No incidents reported.

May 18, 2017

No incidents reported.

May 17, 2017

No incidents reported.

May 16, 2017

No incidents reported.

May 15, 2017

No incidents reported.

May 14, 2017

No incidents reported.

May 13, 2017

No incidents reported.

May 12, 2017
Resolved - After monitoring the fix that was deployed, we are confident that this issue has been resolved. Please feel free to contact ShareFile support with any further concerns.
May 12, 15:49 EDT
Monitoring - Our development team has tested and deployed a server-side hotfix this morning to address this issue. That said, the fix is not "retroactive" will only prevent further occurrences of these issues. Following the steps listed below for both the Sync attempted re-authentication or Outlook plug-in grayed out will still be necessary for those already affected.

Again, we sincerely apologize for any inconvenience these issues have caused.
May 3, 10:56 EDT
Identified - We are aware of a number of issues related to authentication when using ShareFile tools (Sync, Outlook Plugin, etc). In Sync, this has manifested with a prompt to re-authenticate. In Outlook Plugin, this can manifest by the plug-in appearing to be "grayed out".

The issue has the same root cause, and is being addressed via development and deployment of a hotfix to the ShareFile system, as soon as possible.

Until resolved, simply re-authenticating in Sync as prompted will allow it to connect.

For those receiving the Outlook Plug-in "grayed out", please follow the steps outlined in this support article: https://support.citrix.com/article/CTX223587

We sincerely apologize for any inconvenience this issue has caused. We will update this page once the hotfix has been successfully deployed.
May 2, 16:37 EDT
May 11, 2017

No incidents reported.