ShareFile® System Status
All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

ShareFile® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
May 27, 2015

No incidents reported today.

May 26, 2015
Resolved - The configuration change was successful in restoring connectivity, and we are closing this issue. We sincerely apologize for the inconvenience this has caused, and will make available additional information on cause as it's available.
May 26, 20:42 UTC
Monitoring - We made a configuration change within our data center to route around an unresponsive database instance, and current monitoring suggests that connectivity is restored. We are monitoring closely for further recurrences, and will post causation information as it's available.
May 26, 20:07 UTC
Investigating - We have received a number of customers reporting an inability to access their ShareFile accounts via the Web Application. We are working to identify and address this issue as quickly as possible, and will post additional information here as it's available.
May 26, 19:35 UTC
May 25, 2015

No incidents reported.

May 24, 2015

No incidents reported.

May 23, 2015

No incidents reported.

May 22, 2015

No incidents reported.

May 21, 2015

No incidents reported.

May 20, 2015

No incidents reported.

May 19, 2015

No incidents reported.

May 18, 2015

No incidents reported.

May 17, 2015

No incidents reported.

May 16, 2015

No incidents reported.

May 15, 2015

No incidents reported.

May 14, 2015

No incidents reported.

May 13, 2015

No incidents reported.

May 12, 2015

No incidents reported.

May 11, 2015

No incidents reported.

May 10, 2015

No incidents reported.

May 9, 2015

No incidents reported.

May 8, 2015

No incidents reported.

May 7, 2015

No incidents reported.

May 6, 2015

No incidents reported.

May 5, 2015

No incidents reported.

May 4, 2015

No incidents reported.

May 3, 2015

No incidents reported.

May 2, 2015

No incidents reported.

May 1, 2015
Resolved - At this point, we believe the issues regarding folder creation have been resolved. Users are now able to upload and create folders successfully. If further issues are seen, please contact our dedicated support team for assistance.
May 1, 16:19 UTC
Identified - 5/1/15 - 12:00pm ET - We have heard reports from users who are experiencing errors when attempting to create folders on their account. We believe we have identified the cause of this issue and are currently working to fully resolve. We will update this page accordingly when we believe the problem to be fully resolved.
May 1, 16:02 UTC
Apr 30, 2015

No incidents reported.

Apr 29, 2015

No incidents reported.

Apr 28, 2015

No incidents reported.

Apr 27, 2015
Resolved - Our engineering team made a server-side configuration change which resolved this issue for EU customers. We sincerely apologize for the inconvenience, and will post additional root cause information as it is available.
Apr 27, 10:16 UTC
Identified - We've identified the issue and are taking remediation steps to correct it. The login issue is a failure to properly render the Login button on the page; the site itself is accessible but the render of the user interface (as well as custom branding) is not. Our Engineering teams are engaged and actively working towards a resolution.
Apr 27, 10:12 UTC
Investigating - We have received a number of reports from customers in the EU who utilize "Split Login" pages, that their custom branding is missing and/or they are unable to login. Our engineering and operations teams have been alerted to this issue, and we are currently investigating.

Additional information will be provided here as it is available. We apologize for the inconvenience this has caused.
Apr 27, 09:36 UTC