ShareFile® System Status
All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

For more information about some of our Known Issues that we're working on, please visit the following KB article - http://support.citrixonline.com/en_US/sharefile/help_files/SF010028

ShareFile® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ShareFile System Maintenance - Friday Evening, October 7th, 9pm ET Oct 8, 01:00-07:00 UTC
Update - The maintenance has been rescheduled for the evening of Friday, October 7th. All details have been updated.
Sep 19, 16:48 UTC
Scheduled - Citrix ShareFile will be conducting scheduled maintenance on a segment of accounts the evening of Friday, October 7th starting at 9:00pm EDT (GMT-4). Maintenance should last no longer than 5 hours and will be marked concluded following post-maintenance review at 3:00am EDT (GMT-4) on Saturday, October 8th.

During this time the ShareFile web application will be unavailable for a segment of accounts. Other ShareFile tools such as ShareFile Sync and our API will also be unavailable for those impacted accounts.

Provided is the start time for other major time zones globally -

Los Angeles (US)
6:00pm PDT , Friday, October 7th
London (UK)
2:00am BST, Saturday, October 8th
Dubai (UAE)
5:00am GST, Saturday, October 8th
Sydney (AU)
11:00am AEST, Saturday, October 8th
Sep 6, 18:21 UTC
ShareFile System Maintenance - Friday Evening, October 14th, 9pm ET Oct 15, 01:00-07:00 UTC
Citrix ShareFile will be conducting scheduled maintenance on a segment of accounts the evening of Friday, October 14th starting at 9:00pm EDT (GMT-4). Maintenance should last no longer than 5 hours and will be marked concluded following post-maintenance review at 3:00am EDT (GMT-4) on Saturday, October 15th.

During this time the ShareFile web application will be unavailable for a segment of accounts. Other ShareFile tools such as ShareFile Sync and our API will also be unavailable for those impacted accounts.

Provided is the start time for other major time zones globally -

Los Angeles (US)
6:00pm PDT , Friday, October 14th
London (UK)
2:00am BST, Saturday, October 15th
Dubai (UAE)
5:00am GST, Saturday, October 15th
Sydney (AU)
11:00am AEST, Saturday, October 15th
Posted on Sep 19, 19:38 UTC
Past Incidents
Oct 1, 2016

No incidents reported today.

Sep 30, 2016

No incidents reported.

Sep 29, 2016

No incidents reported.

Sep 28, 2016

No incidents reported.

Sep 27, 2016

No incidents reported.

Sep 26, 2016

No incidents reported.

Sep 25, 2016

No incidents reported.

Sep 24, 2016

No incidents reported.

Sep 23, 2016

No incidents reported.

Sep 22, 2016

No incidents reported.

Sep 21, 2016

No incidents reported.

Sep 20, 2016

No incidents reported.

Sep 19, 2016

No incidents reported.

Sep 18, 2016

No incidents reported.

Sep 17, 2016

No incidents reported.

Sep 16, 2016

No incidents reported.

Sep 15, 2016

No incidents reported.

Sep 14, 2016

No incidents reported.

Sep 13, 2016

No incidents reported.

Sep 12, 2016

No incidents reported.

Sep 11, 2016

No incidents reported.

Sep 10, 2016
ShareFile unavailable
Resolved - We are continuing our investigation, but are considering this issue resolved at this time. We will post additional information as it's available, and sincerely apologize for any inconvenience.
Sep 10, 01:45 UTC
Monitoring - Our operations team has identified and resolved the issue; we are currently monitoring closely and determining root cause. Access has been restored to the ShareFile application, and we apologize for the inconvenience.
Sep 10, 00:47 UTC
Investigating - We are aware of an issue preventing use of the ShareFile service at this time. Our operations and engineering teams are working to resolve, and we will update as information is available.
Sep 10, 00:40 UTC
Sep 9, 2016
Support Unavailable due to facility emergency
Resolved - This issue has been resolved. We apologize for any inconvenience this has been caused.
Sep 9, 20:19 UTC
Investigating - Our primary support facility is having an emergency at this time; as a result, support call response time may be delayed. We will answer calls in the order received once the emergency is over.
Sep 9, 20:03 UTC
Sep 8, 2016

No incidents reported.

Sep 7, 2016

No incidents reported.

Sep 6, 2016

No incidents reported.

Sep 5, 2016

No incidents reported.

Sep 4, 2016

No incidents reported.

Sep 3, 2016

No incidents reported.

Sep 2, 2016

No incidents reported.

Sep 1, 2016

No incidents reported.

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