ShareFile® System Status
All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

This page will be updated when there are incidents impacting key ShareFile functionality and multiple customers.

For more information about some of our Known Issues that we're working on, please visit the following KB article - https://support.citrix.com/article/CTX208402

ShareFile® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 24, 2019

No incidents reported today.

Jul 23, 2019

No incidents reported.

Jul 22, 2019
Resolved - At this point, we believe we have made the appropriate adjustments to deem this issue resolved. We will continue to monitor for any additional issues. Should further issues be seen, please contact Citrix Technical Support.
Jul 22, 16:43 EDT
Investigating - We have been made aware of authentication issues for users of the Citrix Files application and tools. Upon login, users are seeing an error message before the login attempt fails.

We are working to research and resolve the issue and will provide updates as soon as additional information is available.
Jul 22, 16:25 EDT
Jul 21, 2019

No incidents reported.

Jul 20, 2019

No incidents reported.

Jul 19, 2019

No incidents reported.

Jul 18, 2019

No incidents reported.

Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019
Completed - The scheduled maintenance has been completed.
Jul 14, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 22:00 EDT
Scheduled - ShareFile will be performing regularly scheduled maintenance on its databases starting July 12, 2019 at 10pm EDT and ending July 14, 2019 at 3pm EDT. This maintenance may cause customers downtime for up to 30 minutes during this time.

We apologize for any inconvenience this may cause.
Jul 11, 16:36 EDT
Jul 13, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.