ShareFile® System Status
All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

This page will be updated when there are incidents impacting key ShareFile functionality and multiple customers.

For more information about some of our Known Issues that we're working on, please visit the following KB article - https://support.citrix.com/article/CTX208402

ShareFile® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Citrix will be conducting planned maintenance of the Content Collaboration (ShareFile) Service on Friday, July 10th, during a time window from 10:00 PM Eastern Time (GMT-4) to 8:00 AM Eastern Time (GMT-4).

During this time window, the following functionality may get impacted for users for a total duration not exceeding 20 minutes:

* Active user sessions may get disconnected
* User logins may be temporarily disabled

Regions Impacted: US, EU

This site will be updated once maintenance is complete or as additional information becomes available.
Posted on Jun 29, 09:32 EDT
Past Incidents
Jul 7, 2020

No incidents reported today.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020
Completed - The scheduled maintenance has been completed.
Jul 2, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 10:00 EDT
Scheduled - Citrix Engineering will be disabling TLS v1.0, v1.1 for the Content Collaboration (ShareFile) service between June 30th 10:00 AM Eastern Time (GMT-4) and July 2nd 10:00 AM Eastern Time (GMT-4).

During this time there should be minimal disruption as the existing connections may re-negotiate the TLS handshake. A small number of customers with legacy software that does not support TLS v1.2 may experience disruption.

The solution is to upgrade the software as per the guidance found here: https://support.citrix.com/article/CTX236104
Jun 16, 12:31 EDT
Jul 1, 2020

No incidents reported.

Jun 30, 2020
Completed - The scheduled maintenance has been completed.
Jun 30, 16:00 EDT
Update - Scheduled maintenance still in-progress. For additional information please refer to:
https://support.citrix.com/article/CTX269634
Jun 30, 11:34 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 11:01 EDT
Scheduled - Citrix will be conducting planned maintenance of ShareConnect Service on Tuesday, June 30th, during a time window from 11:00 AM Eastern Time (GMT-4) to 4:00 PM Eastern Time (GMT-4).

During this time window, the following functionality will not be available to customers:

* ShareConnect

Regions Impacted: US, EU

This site will be updated once maintenance is complete or as additional information becomes available.
Jun 30, 10:32 EDT
Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020

No incidents reported.

Jun 23, 2020

No incidents reported.