ShareFile® System Status Status

ShareFile® System Status

All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

This page will be updated when there are incidents impacting key ShareFile functionality and multiple customers.

For more information about some of our Known Issues that we're working on, please visit the following KB article - https://support.citrix.com/article/CTX208402

ShareFile® Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 24, 2019

No incidents reported today.

Jul 23, 2019

No incidents reported.

Jul 22, 2019

ShareFile Authentication Issues

Resolved - At this point, we believe we have made the appropriate adjustments to deem this issue resolved. We will continue to monitor for any additional issues. Should further issues be seen, please contact Citrix Technical Support.
Jul 22, 16:43 EDT

Investigating - We have been made aware of authentication issues for users of the Citrix Files application and tools. Upon login, users are seeing an error message before the login attempt fails.

We are working to research and resolve the issue and will provide updates as soon as additional information is available.
Jul 22, 16:25 EDT

Jul 21, 2019

No incidents reported.

Jul 20, 2019

No incidents reported.

Jul 19, 2019

No incidents reported.

Jul 18, 2019

No incidents reported.

Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

Scheduled Maintenance – July 12, 2019; 10:00pm EDT(GMT-4) – July 14th, 2019; 3:00pm EDT(GMT-4)

Completed - The scheduled maintenance has been completed.
Jul 14, 15:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 22:00 EDT

Scheduled - ShareFile will be performing regularly scheduled maintenance on its databases starting July 12, 2019 at 10pm EDT and ending July 14, 2019 at 3pm EDT. This maintenance may cause customers downtime for up to 30 minutes during this time.

We apologize for any inconvenience this may cause.
Jul 11, 16:36 EDT

Jul 13, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.