ShareFile® System Status
All Systems Operational

About This Site

Welcome to the new ShareFile Status page. This page has gone into service as of August 27th and will show any incidents that have occurred since August 27th.

ShareFile®
Past Incidents
Jul 30, 2014
7/30 - 2:57pm ET - We previously experienced issues with logins to our web application. These problems should now be resolved and users should be able to login to the web application normally. If further issues are seen, please contact our support team.
Jul 30, 18:59 UTC
Jul 29, 2014

No incidents reported.

Jul 28, 2014

No incidents reported.

Jul 27, 2014

No incidents reported.

Jul 26, 2014

No incidents reported.

Jul 25, 2014
Resolved - 7/25 - 2:47pm ET - Our engineers have identified the cause of the issues downloading sent folders and have pushed a fix. The links that were previously created should now work properly as well. If continued issues are seen, please contact our support team.
Jul 25, 18:49 UTC
Investigating - 7/25 - 11:58 ET - We have received reports of errors being thrown when users attempt to download folders via links that are sent out manually. Our engineering team is currently aware of the problem and is working quickly to resolve. We will provide updates on the issue as soon as they are available.
Jul 25, 15:59 UTC
Jul 24, 2014

No incidents reported.

Jul 23, 2014
Resolved - Our networking issues have been resolved and phone support quality is at full capacity.
Jul 23, 14:27 UTC
Investigating - Due to network issues at our corporate office, phone support quality is degraded. Our team is diligently working to resolve these issues and return call quality. We will provide updates when available.
Jul 23, 14:21 UTC
Jul 22, 2014

No incidents reported.

Jul 21, 2014
Resolved - 2:13pm ET - 7/21/14 - Our engineers have resolved the issues that were previously seen when attempting to resolve ShareFile.com sites. We are currently working on providing a root-cause analysis and will publish it in the form of a postmortem when available. If further issues are seen, plase contact our support team.
Jul 21, 18:14 UTC
Investigating - 2:00pm ET - 7/21/14 - We have heard complaints and are able to reproduce issues attempting to resolve sites with the ShareFile.com domain. Our engineers are currently working to resolve this issue as quickly as possible. We will provide updates as they are available.
Jul 21, 18:03 UTC
Jul 20, 2014

No incidents reported.

Jul 19, 2014

No incidents reported.

Jul 18, 2014

No incidents reported.

Jul 17, 2014

No incidents reported.

Jul 16, 2014

No incidents reported.