ShareFile® System Status Status

ShareFile® System Status

All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

This page will be updated when there are incidents impacting key ShareFile functionality and multiple customers.

For more information about some of our Known Issues that we're working on, please visit the following KB article - https://support.citrix.com/article/CTX208402

ShareFile® Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 14, 2019

No incidents reported today.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

Citrix Files Latency

Resolved - At this time we believe the Citrix Files latency and authentication issues to be fully resolved based on the mitigation steps completed by our engineering teams. We continue to monitor closely. If any further issues are seen, please contact Citrix Technical Support.
Nov 11, 12:54 EST

Investigating - We have received reports of latency on Citrix Files applications. Users may be experiencing latency and login issues
We are working to research and resolve the issue and will provide updates as soon as additional information is available.
Nov 11, 11:09 EST

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

Intermittent ShareFile Authentication Errors

Resolved - At this time we believe the Citrix Files authentication issues to be fully resolved based on the mitigation steps completed by our engineering teams. We continue to monitor closely. If any further issues are seen, please contact Citrix Technical Support.
Nov 4, 14:55 EST

Monitoring - We are monitoring an issue with authentication errors impacting a subset of users logging into ShareFile. Citrix Engineering is working towards final resolution. This site will be updated as more information becomes available.
Nov 4, 13:47 EST

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

Oct 31, 2019

No incidents reported.