ShareFile® System Status
All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

This page will be updated when there are incidents impacting key ShareFile functionality and multiple customers.

For more information about some of our Known Issues that we're working on, please visit the following KB article - https://support.citrix.com/article/CTX208402

- December 1st, 2018 Note -

There has been a constant increase in internet-account credential (usernames and passwords) theft, and, since those same credentials are often used to access other accounts, we have seen a commensurate increase in credential stuffing attacks.

To help our customers protect their data, we are requiring a password reset and will be incorporating a regularly-scheduled, password reset into our normal operating procedures. Users will need to reset their passwords when logging into ShareFile this week. We do not believe that this issue resulted from a compromise of our systems. We believe this is an important step to continue to help our customers use our solutions securely. For more information, please refer to our blog .

ShareFile® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 18, 2019

No incidents reported today.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019
Resolved - This incident has been resolved.
Apr 11, 09:50 EDT
Update - At this time our Operations and Engineering teams are confident that the issue accessing the web application in the EU has been resolved.

We deeply apologize for any inconvenience this may have caused and we will continue to closely monitor this over the 24 hours
Apr 11, 09:45 EDT
Investigating - We have received multiple reports that customers in the EU are unable to access the ShareFile web application. Our Operations and Engineering teams believe they have identified the cause and are working diligently to resolve the issue. We will provide an update as soon as possible
Apr 11, 08:56 EDT
Apr 10, 2019

No incidents reported.

Apr 9, 2019

No incidents reported.

Apr 8, 2019

No incidents reported.

Apr 7, 2019

No incidents reported.

Apr 6, 2019

No incidents reported.

Apr 5, 2019

No incidents reported.

Apr 4, 2019

No incidents reported.