ShareFile® System Status
All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

For more information about some of our Known Issues that we're working on, please visit the following KB article - http://support.citrixonline.com/en_US/sharefile/help_files/SF010028

ShareFile® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 28, 2017

No incidents reported today.

Apr 27, 2017

No incidents reported.

Apr 26, 2017
Starting at approximately 9:35am EST this morning, we became aware of an issue that prevented logins from sharefile.com website. Logging in via your subdomain, as well as login issues with other ShareFile applications (Outlook Plugin, Sync, etc) were also briefly affected for some customers .

Our operations and engineering teams identified and addressed the issue, restoring full functionality at approximately 10:05am EST.

We apologize for any inconvenience this issue has caused, and are closely monitoring the system to address any further issues.
Apr 26, 10:48 EDT
Apr 25, 2017

No incidents reported.

Apr 24, 2017

No incidents reported.

Apr 23, 2017

No incidents reported.

Apr 22, 2017

No incidents reported.

Apr 21, 2017
We discovered an issue with the Support ticketing system, in which email responses to customers were not sent due to a configuration issue with the mail server following a routine update. This affected support responses sent between 11:30pm on Monday (4/17) and 4pm Thursday (4/20). All delayed responses were sent on Thursday evening at approximately 8pm Eastern.

To be clear, all other types of email from ShareFile (notifications, password resets, etc) were unaffected. The scope was limited to support email interactions.

We apologize for the inconvenience this issue has caused. We are working to add additional alerting to our monitoring system to ensure that this issue is not repeated.
Apr 21, 09:51 EDT
Apr 20, 2017

No incidents reported.

Apr 19, 2017

No incidents reported.

Apr 18, 2017

No incidents reported.

Apr 17, 2017

No incidents reported.

Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.

Apr 14, 2017

No incidents reported.