ShareFile® System Status
All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

For more information about some of our Known Issues that we're working on, please visit the following KB article - http://support.citrixonline.com/en_US/sharefile/help_files/SF010028

ShareFile® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Aug 5, 2015

No incidents reported today.

Aug 4, 2015

No incidents reported.

Aug 3, 2015

No incidents reported.

Aug 2, 2015

No incidents reported.

Aug 1, 2015

No incidents reported.

Jul 31, 2015

No incidents reported.

Jul 30, 2015

No incidents reported.

Jul 29, 2015

No incidents reported.

Jul 28, 2015
Resolved - At this time, the mechanics that were causing issues with authentication for .EU accounts, has been fixed. We believe that all accounts are able to successfully login to all tools as well as the web application at this time. Should further issues be seen, please contact our support team for assistance.
Jul 28, 13:52 UTC
Investigating - We have heard reports from some customers that logins to ShareFile tools, such as our Sync tool or Desktop App tool, are failing. At this time we believe this is only impacting customers who use a ShareFile.EU domain. Our engineers are aware of the issue and are working diligently to resolve. We will provide an update as one becomes available.
Jul 28, 11:27 UTC
Jul 27, 2015

No incidents reported.

Jul 26, 2015

No incidents reported.

Jul 25, 2015

No incidents reported.

Jul 24, 2015

No incidents reported.

Jul 23, 2015

No incidents reported.

Jul 22, 2015

No incidents reported.

Jul 21, 2015

No incidents reported.

Jul 20, 2015

No incidents reported.

Jul 19, 2015

No incidents reported.

Jul 18, 2015
Completed - The scheduled maintenance has been completed.
Jul 18, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 02:00 UTC
Scheduled - During the early morning of Saturday, July 18th the ShareFile engineering team will be conducting emergency maintenance to the ShareFile system.
 
During this period, ShareFile users in Europe will experience a brief window where they will be unable to access their accounts or upload new documents. We do not anticipate this window exceeding more than 10 minutes.
 
If you have any questions or concerns regarding this maintenance, please contact our support team and we will be happy to assist you. Support can be reached by phone at 1-800-441-3453, or internationally at +1 919.745.6111.
 
Provided is the start time for this maintenance for other major time zones globally –
 
Los Angeles (US) 
7:00pm PDT , Friday, July 17
New York (US)
10:00PM EDT, Friday, July 17
London (UK)
3:00AM BST, Saturday, July 18
Munich (GE)
4:00AM CEST, Saturday, July 18
Dubai (UAE) 
6:00am GST, Saturday, July 18
Sydney (AU) 
1:00PM AEDT, Saturday, July 18
Jul 16, 20:50 UTC
Jul 17, 2015
Resolved - At this time, we believe that several adjustments to mechanics within our platform have helped resolve the latency issues that had previously been seen by some accounts. If any clients do continue to see latency conducting operations within the web application, they are encouraged to contact support at 1-800-441-3453, or at support@sharefile.com.
Jul 17, 15:54 UTC
Investigating - We have received reports from some clients that navigation through the ShareFile web application is taking longer than expected. This is occurring during normal operations such as logging into the account, navigating/creating folders, and adding users to the account.

Engineering has been made aware of the issue and is diligently working to understand root cause and resolve. ShareFile users can check here for updates on the status of this issue as we work to fully rectify the problem and return the application to normal speeds.

We apologize for any inconvenience caused by this issue and we appreciate our client's patience as we work to understand and fix the problem permanently.
Jul 14, 19:19 UTC
Jul 16, 2015

No incidents reported.

Jul 15, 2015

No incidents reported.

Jul 13, 2015

No incidents reported.

Jul 12, 2015

No incidents reported.

Jul 11, 2015

No incidents reported.

Jul 10, 2015

No incidents reported.

Jul 9, 2015

No incidents reported.

Jul 8, 2015

No incidents reported.

Jul 7, 2015
Resolved - We have made a number of configuration changes within our network infrastructure, and have seen significantly reduced traffic load over the last 30-45 minutes. We will continue to monitor closely throughout the evening and into tomorrow morning, but all systems are currently accessible.
Jul 7, 23:51 UTC
Investigating - We have received a number of reports of latency (delays/spinning) in the Web Application at this time. We are investigating both traffic load and configurations to determine the root cause at this time. We apologize for any inconvenience this has caused, and will update this page as information is available.
Jul 7, 21:18 UTC
Jul 6, 2015

No incidents reported.