ShareFile® System Status
All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

This page will be updated when there are incidents impacting key ShareFile functionality and multiple customers.

For more information about some of our Known Issues that we're working on, please visit the following KB article - https://support.citrix.com/article/CTX208402

ShareFile®   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 23, 2018

No incidents reported today.

Feb 22, 2018
Resolved - Our development team has been able to identify and resolve the issue causing the Android application to crash. The new version of the application (version 6.7.1) with the fix has been published to the Android App Store and is now available.

We greatly appreciate your patience while we worked to resolve the issue and apologize for any inconvenience this may have caused.
Feb 22, 13:48 EST
Investigating - This morning we began to receive reports of crashes occurring with latest build of the ShareFile mobile app for Android v6.7 on Android operating system v7.0. The ShareFile Mobile Development team is aware of the situation and is diligently working on a hotfix release to address this reported behavior. Updates will be provided as they become available.
Feb 22, 08:59 EST
Feb 21, 2018

No incidents reported.

Feb 20, 2018

No incidents reported.

Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018

No incidents reported.

Feb 13, 2018
Resolved - Our Operations and Engineering teams have been able to identify the cause of the file preview errors in the EU and have deployed a fix to correct the issue.

We apologize for any inconvenience this may have caused and we will continue to closely monitor the status through out the day.
Feb 13, 11:00 EST
Investigating - We have received several reports of intermittent file preview errors from EU customers. Our Operations and Engineering teams are actively investigating the issue to determine the root cause and provide a fix.

We apologize for the inconvenience this issue has caused and we will provide an update as soon as possible.
Feb 13, 10:11 EST
Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018

No incidents reported.