ShareFile® System Status
All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

ShareFile® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Dec 21, 2014

No incidents reported today.

Dec 20, 2014

No incidents reported.

Dec 19, 2014

No incidents reported.

Dec 18, 2014

No incidents reported.

Dec 17, 2014

No incidents reported.

Dec 16, 2014

No incidents reported.

Dec 15, 2014

No incidents reported.

Dec 14, 2014

No incidents reported.

Dec 13, 2014

No incidents reported.

Dec 12, 2014

No incidents reported.

Dec 11, 2014

No incidents reported.

Dec 10, 2014
Resolved - 11:55am ET - At this time we believe that we have fully resolved the issues that were the root of problems with CitrixData.com account. There were unintended adjustments to our domain registration that impacted the accessibility of accounts using the domain. We believe all accounts should be able to access their login page at this time. If not, users are advised to fully clear cache and restart browser before trying again. Please then contact our support team with any further issues. We apologize for the inconvenience caused by these issues.
Dec 10, 16:58 UTC
Investigating - 9:27am ET - We have heard reports from clients who are experiencing errors when navigating to accounts that use CitrixData.com as their domain. An error message is thrown rather than the normal login page. We are currently working to research and resolve and will provide updates whenever possible.
Dec 10, 14:33 UTC
Dec 9, 2014
Resolved - Our engineering team added additional hardware resources to the infrastructure last night to address the latency and upload issues that occurred sporadically on Monday, December 8. We are continuing to monitor closely, however no additional issues have been reported this morning and the service is functioning as expected. We will post additional updates as needed or as they are available.
Dec 9, 13:23 UTC
Monitoring - Our engineering teams have made a configuration change to address reports of periodic latency. We are monitoring closely and will continue to update this page as additional information is available. We apologize for the inconvenience this has caused, and appreciate your continued patience.
Dec 8, 21:06 UTC
Investigating - A number of customers have reported delays or failures when attempting to upload or download files. Our engineering team is aware of the issue and is working towards a resolution at this time. We apologize for any inconvenience this may cause, and will update this page as updates are available.
Dec 8, 19:33 UTC
Dec 8, 2014
Resolved - Our operations team has identified the issue and restarted the application pool which was causing latency. We have tested successfully and the service is once again operational. We apologize for the inconvenience this has caused, and will post additional information as it's available.
Dec 8, 18:03 UTC
Investigating - A number of customers have reported delays or failures when attempting to upload files. Our engineering team is aware of the issue and is working towards a resolution at this time. We apologize for any inconvenience this may cause, and will update this page as updates are available.
Dec 8, 17:42 UTC
Dec 7, 2014

No incidents reported.

Dec 6, 2014

No incidents reported.

Dec 5, 2014

No incidents reported.

Dec 4, 2014

No incidents reported.

Dec 3, 2014
Resolved - This issue has been resolved. Caching servers in one of our datacenters became unresponsive - the servers were restarted and service was restored to 100% at 8:15am EST. Our team will conduct a full post-mortem and update this page as it is available. We sincerely apologize for the inconvenience this has caused.
Dec 3, 13:22 UTC
Update - 8:10am ET; 12/3/2014 - Engineering continues to research the issue as a high priority. At this point we believe we are aware the reasoning for the issues and are taking the appropriate steps to attempt resolution. We will continue to provide updates as they become available.
Dec 3, 13:10 UTC
Investigating - 7:10am ET; 12/3/2014 - We have received numerous reports of issues uploading and downloading data via user's ShareFile account. Our engineering team has been notified and we are currently looking into the issue with hopes to resolve as soon as possible.
Dec 3, 12:12 UTC
Dec 2, 2014

No incidents reported.

Dec 1, 2014

No incidents reported.

Nov 30, 2014

No incidents reported.

Nov 29, 2014

No incidents reported.

Nov 28, 2014

No incidents reported.

Nov 27, 2014

No incidents reported.

Nov 26, 2014
Resolved - An IP change to one of our FTP servers did not properly redirect traffic to the correct location. This setting has been corrected and we've been able to confirm successful connections on previously affected account subdomains. We sincerely apologize for the inconvenience this has caused, and will post additional information on this issue as needed.
Nov 26, 20:58 UTC
Investigating - Our operations team is investigating reports of customers being unable to upload files via FTP. We are working quickly on a resolution and will update this page as additional information is available. We apologize for the inconvenience this has caused.
Nov 26, 15:59 UTC
Nov 25, 2014
Resolved - Our database team completed deployment of a hotfix to the production environment at 12:30pm EDT. A procedure call within the database inadvertently caused additional CPU utilization, leading to degraded performance across the system. All systems are 100% operational at this time. We sincerely apologize for any inconvenience this may have caused, and we appreciate your patience.
Nov 25, 18:12 UTC
Update - Our engineering teams will be running extended maintenance operations this evening (11/24/14) to address ongoing issues with folder downloads, as well as latency concerns. In the interim, individual file downloads (and grouped files) are unaffected. We apologize for the inconvenience this has caused, and will continue to update as we have additional information available.
Nov 24, 22:29 UTC
Update - We have confirmed that issues with running reports from the website have been resolved. We are continuing to work on a resolution for latency concerns and sending folder links for downloads, and will update as more information is available.
Nov 24, 18:14 UTC
Identified - Some customers are currently unable to access folder links for downloads and/or run reports. Additionally, some customers may be experiencing general latency when performing operations from within the Web application. Our operations and engineering teams are aware of the urgency of this issue and are working to restore full functionality at this time. We will post additional updates to this status page as they are available, and we sincerely apologize for any inconvenience that this may have caused.
Nov 24, 17:48 UTC
Nov 23, 2014

No incidents reported.

Nov 22, 2014

No incidents reported.

Nov 21, 2014

No incidents reported.