ShareFile® System Status
All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

ShareFile® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Mar 28, 2015

No incidents reported today.

Mar 27, 2015

No incidents reported.

Mar 26, 2015
Completed - The scheduled maintenance has been completed.
Mar 26, 06:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 05:15 UTC
Scheduled - During the early morning of Thursday, March 26th, ShareFile engineering will be conducting maintenance to the ShareFile system.

During this period, some ShareFile users may experience a brief window where they are unable to access their accounts or upload new documents. We do not anticipate this window exceeding more than 5 minutes.

If you have any questions or concerns regarding this maintenance, please contact our support team and we will be happy to assist you. Support can be reached by phone at 1-800-441-3453, or internationally at +1 919.745.6111.

Provided is the start time for this maintenance for other major time zones globally –

Los Angeles (US)
10:15pm PDT , Wednesday, March 25
London (UK)
5:15am GMT, Thursday, March 26
Dubai (UAE)
9:15am GST, Thursday, March 26
Sydney (AU)
4:15PM AET, Thursday, March 26
Mar 24, 23:54 UTC
Mar 25, 2015

No incidents reported.

Mar 24, 2015

No incidents reported.

Mar 23, 2015

No incidents reported.

Mar 22, 2015
Completed - The scheduled maintenance has been completed.
Mar 22, 03:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 03:00 UTC
Scheduled - At 11:00pm EDT on Saturday, March 21st, 2015, our engineering and operations teams will be conducting maintenance on the ShareFile system. During this time, a small percentage of ShareFile users may be unable to access their accounts, or upload/download documents. Downtime is not expected to exceed 10 minutes.

If you have any questions or concerns regarding this maintenance, please contact our support team and we will be happy to assist you. Support can be reached by phone at 1-800-441-3453, or internationally at +1 919.745.6111.

For your convenience, we have also included the start time for this maintenance for other common user time zones:

Los Angeles (US) - 8:00pm PDT, Saturday 3/21/15
London (UK) - 3:00am GMT, Sunday 3/22/15
Dubai (UAE) - 7:00am GST, Sunday 3/22/15
Sydney (AU) - 2:00pm AEDT, Sunday 3/22/15
Mar 18, 15:44 UTC
Mar 21, 2015

No incidents reported.

Mar 20, 2015

No incidents reported.

Mar 19, 2015

No incidents reported.

Mar 18, 2015

No incidents reported.

Mar 17, 2015

No incidents reported.

Mar 16, 2015

No incidents reported.

Mar 15, 2015

No incidents reported.

Mar 14, 2015

No incidents reported.

Mar 13, 2015
From 12:10pm to 1:10pm GMT, European customers attempting any operations in the web application would have been redirected to the login page. Our operations team recycled the application pool, and the issue was resolved at 1:10pm GMT. We are conducting a root cause analysis at this time, and will provide more details as they are available. All services are fully operational at this time, and we apologize for any inconvenience this may have caused you or your customers.
Mar 13, 13:32 UTC
Resolved - Our operations and engineering teams located a hardware fault within the network architecture, which created connectivity issues with both the Web and API servers. The affected appliance was removed from service, and full operation has been restored. A full root cause analysis and additional remediation steps are underway, and we sincerely apologize for the inconvenience this issued has caused.
Mar 13, 00:11 UTC
Update - Some customers have been able to login, however login times are significantly degraded and are subject to frequent time-outs. Our operations and engineering teams are working quickly to restore connectivity across the entire platform, and we will continue to update as information is available.
Mar 12, 23:12 UTC
Investigating - We have received reports that customers are unable to login to ShareFile at this time. We are investigating and will post updates as they're available.
Mar 12, 22:45 UTC
Mar 11, 2015

No incidents reported.

Mar 10, 2015
Resolved - Our operations and engineering team are continuing investigation into the cause, but no further issues have been discovered since 2:41pm EDT, and will consider this incident closed at this time. We apologize for the inconvenience this has caused, and will update on cause as analysis is completed.
Mar 10, 22:37 UTC
Monitoring - Some customers in the U.S. were unable to login or use the web application from 2:38pm-2:41pm EDT. In-flight sessions were impacted. This issue is already resolved, and the engineering and operations teams are working to identify root cause, and we are monitoring closely for any additional impact. New information will be posted on the status page as it is available.
Mar 10, 19:17 UTC
Mar 9, 2015

No incidents reported.

Mar 8, 2015
Completed - This maintenance has been completed.
Mar 8, 03:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 03:01 UTC
Scheduled - This Saturday evening, ShareFile engineering will be conducting maintenance to the ShareFile system. This maintenance will only impact customers whose ShareFile accounts utilize the ShareFile.EU domain.
 
During this period, a small percentage of ShareFile users may experience a brief window where they are unable to access their accounts or upload new documents. We do not anticipate this window exceeding more than 5 minutes.

If you have any questions or concerns regarding this maintenance, please contact our support team and we will be happy to assist you. Support can be reached by phone at 1-800-441-3453, or internationally at +1 919.745.6111.
 
Provided is the start time for this maintenance for other major time zones globally –
 
Los Angeles (US) 
7:00pm PST , Saturday, March 7
London (UK) 
3:00am GMT, Sunday, March 8
Dubai (UAE) 
7:00am GST, Sunday, March 8
Sydney (AU) 
2:00PM AET, Sunday, March 8
Mar 5, 21:34 UTC
Mar 7, 2015

No incidents reported.

Mar 6, 2015
This is a retroactive update regarding issues experienced with the ShareFile system at 2:30am EST until 2:57am EST. During this window users may have experienced issues logging into their ShareFile account.

This issue was caused by a change made to our platform that was then rolled back to fix. Please contact support with any questions. We apologize for any inconvenience caused.
Mar 6, 11:02 UTC
Mar 5, 2015

No incidents reported.

Mar 4, 2015

No incidents reported.

Mar 3, 2015

No incidents reported.

Mar 2, 2015
Resolved - The affected web server was recycled by our Operations team and the issue appears to have been resolved. Root cause analysis is underway, and we will post additional information on this issue as it is available. We apologize for any inconvenience this event may have caused.
Mar 2, 17:08 UTC
Investigating - Some customers are getting blank pages when accessing the ShareFile login page. Our development and engineering teams are reviewing this issue, and we will post updates as they're available. We sincerely apologize for the inconvenience this issue is causing.
Mar 2, 16:50 UTC
Mar 1, 2015

No incidents reported.

Feb 28, 2015

No incidents reported.

Feb 27, 2015
Resolved - Conditions in the Raleigh, NC area have improved and the Citrix office is now open. Support availability has returned to normal and can be contacted through the typical methods.
Feb 27, 12:55 UTC
Investigating - Due to a major winter storm in the Raleigh, NC area, the Citrix office has closed in the interest of our employee's safety.
ShareFile support is still available, however the time it takes to reach an agent may be longer than expected due to availability. We apologize for any inconvenience and will update as conditions change.
Feb 26, 11:38 UTC