ShareFile® System Status
All Systems Operational

About This Site

Welcome to the new ShareFile Status page. This page has gone into service as of August 27th and will show any incidents that have occurred since August 27th.

ShareFile® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Nov 28, 2014

No incidents reported today.

Nov 27, 2014

No incidents reported.

Nov 26, 2014
Resolved - An IP change to one of our FTP servers did not properly redirect traffic to the correct location. This setting has been corrected and we've been able to confirm successful connections on previously affected account subdomains. We sincerely apologize for the inconvenience this has caused, and will post additional information on this issue as needed.
Nov 26, 20:58 UTC
Investigating - Our operations team is investigating reports of customers being unable to upload files via FTP. We are working quickly on a resolution and will update this page as additional information is available. We apologize for the inconvenience this has caused.
Nov 26, 15:59 UTC
Nov 25, 2014
Resolved - Our database team completed deployment of a hotfix to the production environment at 12:30pm EDT. A procedure call within the database inadvertently caused additional CPU utilization, leading to degraded performance across the system. All systems are 100% operational at this time. We sincerely apologize for any inconvenience this may have caused, and we appreciate your patience.
Nov 25, 18:12 UTC
Update - Our engineering teams will be running extended maintenance operations this evening (11/24/14) to address ongoing issues with folder downloads, as well as latency concerns. In the interim, individual file downloads (and grouped files) are unaffected. We apologize for the inconvenience this has caused, and will continue to update as we have additional information available.
Nov 24, 22:29 UTC
Update - We have confirmed that issues with running reports from the website have been resolved. We are continuing to work on a resolution for latency concerns and sending folder links for downloads, and will update as more information is available.
Nov 24, 18:14 UTC
Identified - Some customers are currently unable to access folder links for downloads and/or run reports. Additionally, some customers may be experiencing general latency when performing operations from within the Web application. Our operations and engineering teams are aware of the urgency of this issue and are working to restore full functionality at this time. We will post additional updates to this status page as they are available, and we sincerely apologize for any inconvenience that this may have caused.
Nov 24, 17:48 UTC
Nov 23, 2014
Completed - Our engineers have completed application verification and all processes and services appear to be up and functioning properly. Maintenance can now be considered completed. If any issues are seen using the ShareFile web application or any of it's supplementary applications, please contact our dedicated support team.
Nov 23, 09:14 UTC
Verifying - Accessibility to the ShareFile web application has been restored. Our engineers are currently running through testing to verify full functionality. Once testing has been deemed complete, maintenance will be closed.
Nov 23, 07:17 UTC
Update - At this point we believe that the ongoing maintenance may continue through 1:00am EST (GMT-5) and our web application and auxiliary services will continue to be unavailable until completed. We will continue to provide updates as they are available.
Nov 23, 05:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 04:00 UTC
Scheduled - Citrix ShareFile will be conducting scheduled maintenance the evening of Saturday, November 22nd starting at 11:00pm EST (GMT-5). Maintenance should last no longer than 2 hours and end at 1:00am EST (GMT-5) on Sunday, November 23rd. During this maintenance we will be testing a failover to our disaster recovery data center.

During this time the ShareFile web application will be unavailable, as well as other ShareFile tools such as the mobile applications, Sync, and Microsoft Outlook Plugin.

Provided is the start time for other major time zones globally -

Los Angeles (US)
8:00pm PST , Saturday, November 22
London (UK)
4:00am GMT, Sunday, November 23
Dubai (UAE)
8:00am GST, Sunday, November 23
Sydney (AU)
3:00PM AET, Sunday, November 23
Nov 4, 22:26 UTC
Nov 22, 2014

No incidents reported.

Nov 21, 2014

No incidents reported.

Nov 20, 2014

No incidents reported.

Nov 19, 2014

No incidents reported.

Nov 18, 2014

No incidents reported.

Nov 17, 2014
Resolved - November 17, 2014 - 12:08pm ET - At this point our developers have pushed a fix that should resolve all search issues for clients. Results should be returning for users normally now. If any further issues are experienced, please contact our support team.
Nov 17, 17:09 UTC
Investigating - Some clients are reporting problems with the search functionality of the web application. No results are being seen when attempting to run a search. Our engineers are aware and currently working to research and resolve.
Nov 17, 16:44 UTC
Nov 16, 2014

No incidents reported.

Nov 15, 2014
Resolved - November 15. 2014 - 5:56pm ET - Our engineers have deployed a fix that has made our FTP service completely accessible for all customers once again. All users should now be able to successfully connect to their ShareFile account through FTP with the appropriate credentials. Should any further issues be seen, please contact our support team.
Nov 15, 22:57 UTC
Identified - Our engineering team had identified the cause of the issue and is currently working to resolve. We will update when we believe the fix to be rolled out to all impacted customers.
Nov 15, 21:20 UTC
Investigating - We have heard reports from some customers that FTP access is currently unavailable. Our engineers are aware of the problem and currently working to address it. We will provide updates as they become available.
Nov 15, 20:45 UTC
Nov 14, 2014

No incidents reported.

Nov 13, 2014

No incidents reported.

Nov 12, 2014

No incidents reported.

Nov 11, 2014

No incidents reported.

Nov 10, 2014

No incidents reported.

Nov 9, 2014

No incidents reported.

Nov 8, 2014

No incidents reported.

Nov 7, 2014

No incidents reported.

Nov 6, 2014

No incidents reported.

Nov 5, 2014

No incidents reported.

Nov 4, 2014

No incidents reported.

Nov 3, 2014
Resolved - This issue has been resolved, and all folders/files should be once again available as usual. We sincerely apologize for the inconvenience this issue has caused, and will post details of the investigation as soon as they're available.
Nov 3, 23:12 UTC
Investigating - Some customers are unable to see their files/folders upon login. We have raised a high priority ticket with our engineering team - please check back to this page for additional information; we will provide it as it's available. We apologize for the inconvenience.
Nov 3, 22:55 UTC
Nov 2, 2014

No incidents reported.

Nov 1, 2014

No incidents reported.

Oct 31, 2014

No incidents reported.

Oct 30, 2014

No incidents reported.

Oct 29, 2014

No incidents reported.