ShareFile® System Status Status

ShareFile® System Status

All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

This page will be updated when there are incidents impacting key ShareFile functionality and multiple customers.

For more information about some of our Known Issues that we're working on, please visit the following KB article - https://support.citrix.com/article/CTX208402

ShareFile® Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 19, 2020

No incidents reported today.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

Citrix Analytics Service is unable to receive data from Content Collaboration ShareFile.

Resolved - The issue impacting Citrix Analytics Service receiving data from Content Collaboration (ShareFile) has been mitigated.

The Citrix Engineering team will continue to monitor this situation closely and will update this site if more information becomes available.

If any further issues are experienced, please contact Citrix Technical Support.
Feb 17, 17:49 EST

Update - Citrix Teams are still investigating the issue impacting Citrix Analytics Service data from ShareFile.

Citrix engineering is diligently investigating the issue and working on mitigation.
Feb 17, 17:39 EST

Investigating - Citrix Analytics Service is unable to receive data from Content Collaboration ShareFile. The impact is restricted to the monitoring of CC ShareFile and does not impact the normal functioning of CC ShareFile. We are working to research and resolve the issue and will provide updates as soon as additional information is available.
Feb 17, 16:30 EST

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020

No incidents reported.

Feb 5, 2020

No incidents reported.