ShareFile® System Status
All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

This page will be updated when there are incidents impacting key ShareFile functionality and multiple customers.

For more information about some of our Known Issues that we're working on, please visit the following KB article - https://support.citrix.com/article/CTX208402

- December 1st, 2018 Note -

There has been a constant increase in internet-account credential (usernames and passwords) theft, and, since those same credentials are often used to access other accounts, we have seen a commensurate increase in credential stuffing attacks.

To help our customers protect their data, we are requiring a password reset and will be incorporating a regularly-scheduled, password reset into our normal operating procedures. Users will need to reset their passwords when logging into ShareFile this week. We do not believe that this issue resulted from a compromise of our systems. We believe this is an important step to continue to help our customers use our solutions securely. For more information, please refer to our blog .

ShareFile®   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 23, 2019

No incidents reported today.

Jan 22, 2019

No incidents reported.

Jan 21, 2019

No incidents reported.

Jan 20, 2019

No incidents reported.

Jan 19, 2019

No incidents reported.

Jan 18, 2019

No incidents reported.

Jan 17, 2019

No incidents reported.

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019
Resolved - At this point, we believe the incident to be fully resolved.

If any further issues are seen, please contact Citrix Technical Support.
Jan 10, 16:28 EST
Monitoring - We're seeing some improvements after making system updates, and will continue to provide updates here as new information is available.
Jan 10, 13:43 EST
Investigating - We have received reports and are seeing issues with latency within the ShareFile service. This includes the Web Application as well as other ShareFile clients.

We are aware and investigating as a priority. We will provide an update as soon as new information is available.
Jan 10, 12:12 EST
Jan 9, 2019
Resolved - At this point, we believe the message delays to @gmail accounts are now completely resolved.

Should further issues be seen, please contact Citrix Technical Support.
Jan 9, 09:34 EST
Investigating - Currently we are experiencing delays with sending messages to @gmail accounts, which includes password resets and Share links. This is currently being worked on, and we regret the inconvenience. If a message needs to be sent immediately, please use a non-@gmail email address for the time being, until this is resolved.
Jan 8, 15:51 EST