ShareFile® System Status
All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

For more information about some of our Known Issues that we're working on, please visit the following KB article - http://support.citrixonline.com/en_US/sharefile/help_files/SF010028

ShareFile® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
May 1, 2016

No incidents reported today.

Apr 30, 2016

No incidents reported.

Apr 29, 2016

No incidents reported.

Apr 28, 2016

No incidents reported.

Apr 27, 2016

No incidents reported.

Apr 26, 2016

No incidents reported.

Apr 25, 2016
Resolved - This issue has been resolved. We sincerely apologize for any inconvenience this may have caused.
Apr 25, 21:46 UTC
Identified - The issue has been identified, and functionality is returning. As functionality is restored, delayed emails from earlier this afternoon will be queued and sent. We are monitoring closely and will continue to update.
Apr 25, 19:28 UTC
Investigating - We are currently experiencing an issue in our notification architecture, which may delay delivery of ShareFile notifications.  Our notification delivery provider is working to troubleshoot this issue, and we will provide additional information as it’s available.

We will update this page as new information is available, and we sincerely apologize for any inconvenience this may have caused.
Apr 25, 19:08 UTC
Apr 24, 2016

No incidents reported.

Apr 23, 2016

No incidents reported.

Apr 22, 2016

No incidents reported.

Apr 21, 2016

No incidents reported.

Apr 20, 2016

No incidents reported.

Apr 19, 2016

No incidents reported.

Apr 18, 2016

No incidents reported.

Apr 17, 2016

No incidents reported.

Apr 16, 2016

No incidents reported.

Apr 15, 2016
Resolved - At this point, we believe the issue is completely resolved. We will be analyzing root-cause of the issue and making the appropriate adjustments to ensure they are avoided moving forward.

If any users experience issues, please do not hesitate to contact our support team for assistance.
Apr 15, 18:07 UTC
Monitoring - At this time, our engineering team has worked to manually resolve the issues with uploads and downloads. We've seen positive results from our customers as well, who are now able to successfully upload and download.

We will continue to monitor this issue over the immediate future and once we are confident that the issue is completely fixed, we will mark this as closed.
Apr 15, 16:26 UTC
Update - We are continuing to investigate the upload and download issues with a priority. We have received multiple reports from clients that downloads are unsuccessful rather than latent.

Research continues and we will continue to provide any update possible as they become available.
Apr 15, 15:08 UTC
Investigating - Support has been made aware of latency occurring during multiple operations across ShareFile applications. This includes upload and download operations.

We are currently researching the root cause of the issue and will update this page as soon as we have expanded information.
Apr 15, 14:33 UTC
Resolved - Our development team has rolled out our fix that has fully resolved the authentication issue through ShareFIle.com. All users should now be able to successfully login through our ShareFile.com site. We apologize for any inconvenience caused by this issue.

If users are experiencing authentication issues, please contact our support team for assistance.
Apr 15, 14:19 UTC
Update - We believe we have identified the root cause of the issue and are currently working to deploy the fix to our platform. We hope for this fix to be in production momentarily and to see the issue resolved.

We will provide a full update when we have fully pushed the fix and determined whether the issue has been resolved.
Apr 15, 13:58 UTC
Identified - We have been made aware of clients having issues logging into their account through www.sharefile.com. Our engineering team is aware of the problem and working to address with priority. Clients should be able to successfully authenticate when using their dedicated subdomain (xyz.sharefile.com).
We will provide updates as soon as they are available.
Apr 15, 12:38 UTC
Apr 14, 2016

No incidents reported.

Apr 13, 2016

No incidents reported.

Apr 12, 2016

No incidents reported.

Apr 11, 2016

No incidents reported.

Apr 10, 2016

No incidents reported.

Apr 9, 2016

No incidents reported.

Apr 8, 2016

No incidents reported.

Apr 7, 2016

No incidents reported.

Apr 6, 2016

No incidents reported.

Apr 5, 2016

No incidents reported.

Apr 4, 2016

No incidents reported.

Apr 3, 2016

No incidents reported.

Apr 2, 2016

No incidents reported.

Apr 1, 2016

No incidents reported.