ShareFile® System Status
All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

This page will be updated when there are incidents impacting key ShareFile functionality and multiple customers.

For more information about some of our Known Issues that we're working on, please visit the following KB article - https://support.citrix.com/article/CTX208402

- December 1st, 2018 Note -

There has been a constant increase in internet-account credential (usernames and passwords) theft, and, since those same credentials are often used to access other accounts, we have seen a commensurate increase in credential stuffing attacks.

To help our customers protect their data, we are requiring a password reset and will be incorporating a regularly-scheduled, password reset into our normal operating procedures. Users will need to reset their passwords when logging into ShareFile this week. We do not believe that this issue resulted from a compromise of our systems. We believe this is an important step to continue to help our customers use our solutions securely. For more information, please refer to our blog .

ShareFile®   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 9, 2018

No incidents reported today.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

No incidents reported.

Nov 28, 2018
Resolved - At this point, we believe the incident to be fully resolved.

If any further issues are seen, please contact Citrix Technical Support.
Nov 28, 17:43 EST
Update - At this point, we have implemented changes that we believe have resolved the latency that was previously seen across the ShareFile service.
We will continue to monitor performance in the near-term and will mark this issue resolved as soon as we have verified the fix.
Nov 28, 17:11 EST
Monitoring - At this point, we have implemented changes that we believe have resolved the latency that was previously seen across the ShareFile service.
We will continue to monitor performance in the near-term and will mark this issue resolved as soon as we have verified the fix.
Nov 28, 17:09 EST
Investigating - We have received reports and are seeing issues with latency within the ShareFile service. This includes the Web Application as well as other ShareFile clients.

We are aware and investigating as a priority. We will provide an update as soon as new information is available.
Nov 28, 12:41 EST
Nov 27, 2018

No incidents reported.

Nov 26, 2018

No incidents reported.

Nov 25, 2018

No incidents reported.