ShareFile® System Status
All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

For more information about some of our Known Issues that we're working on, please visit the following KB article - http://support.citrixonline.com/en_US/sharefile/help_files/SF010028

ShareFile® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jul 31, 2016

No incidents reported today.

Jul 30, 2016

No incidents reported.

Jul 29, 2016

No incidents reported.

Jul 28, 2016

No incidents reported.

Jul 27, 2016

No incidents reported.

Jul 26, 2016

No incidents reported.

Jul 25, 2016

No incidents reported.

Jul 24, 2016

No incidents reported.

Jul 23, 2016

No incidents reported.

Jul 22, 2016

No incidents reported.

Jul 21, 2016
Resolved - At this point we are marking the issue as resolved. We will continue to monitor client feedback for citing of latent behavior or issues with data transfer. If issues are seen with a ShareFile account, please contact our dedicated support team.
Jul 21, 23:31 UTC
Monitoring - At this point, our engineers believe we have fully identified what the cause of the previously seen issues were and are working to roll through all areas of our platform that may need the fix applied. As we apply the appropriate fix we will closely watch for further reports of the issue before marking the incident fully resolved.
Jul 21, 22:25 UTC
Identified - Our engineers believe we understand what is taking place to cause the latency within our web application and general functionality and are working to provide the necessary fixes. While most customers are reporting latency and issues with data transfer, there may also be issues with uploads via our desktop tools and other aspects of the product. We will provide updates as we provide the fixes that we believe will resolve the problem. Thank you for your patience.
Jul 21, 19:16 UTC
Investigating - Support has received several reports of navigational latency within the web application. This is seen during actions like navigating folder structures. We have also seen reports of downloads and uploads failing to process successfully. Our development team is aware and working to diagnose and resolve the issue as a priority. We will provide updates as soon as possible.
Jul 21, 18:47 UTC
Jul 20, 2016

No incidents reported.

Jul 19, 2016

No incidents reported.

Jul 18, 2016

No incidents reported.

Jul 17, 2016

No incidents reported.

Jul 16, 2016

No incidents reported.

Jul 15, 2016

No incidents reported.

Jul 14, 2016

No incidents reported.

Jul 13, 2016

No incidents reported.

Jul 12, 2016

No incidents reported.

Jul 11, 2016

No incidents reported.

Jul 10, 2016

No incidents reported.

Jul 9, 2016

No incidents reported.

Jul 8, 2016

No incidents reported.

Jul 7, 2016

No incidents reported.

Jul 6, 2016

No incidents reported.

Jul 5, 2016
Resolved - At this point we are marking this event as fully resolved. Please contact our dedicated support team should there be any further issues with your ShareFile account.
Jul 5, 17:06 UTC
Monitoring - We believe the appropriate adjustments have been made to resolve the latency that was previously being experienced. We are continuing to monitor the performance of our application and ensure that functionality is running at a high level. We will mark this issue as resolved once we are confident that the issue is fully addressed.
Jul 5, 16:17 UTC
Investigating - Support has been made aware of some users experiencing latency loading their login page. Engineering is aware and we are currently working to diagnose and resolve. We will provide updates here when appropriate.
Jul 5, 16:00 UTC
Jul 4, 2016

No incidents reported.

Jul 3, 2016

No incidents reported.

Jul 2, 2016

No incidents reported.

Jul 1, 2016

No incidents reported.