ShareFile® System Status Status

ShareFile® System Status

All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

This page will be updated when there are incidents impacting key ShareFile functionality and multiple customers.

For more information about some of our Known Issues that we're working on, please visit the following KB article - https://support.citrix.com/article/CTX208402

ShareFile® Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 16, 2018

No incidents reported today.

Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

ShareFile Folders Not Loading Properly

Resolved - At this point, we have determined that the issue is fully resolved and the ShareFile application should be behaving normally. All files and folders should load without issue.
Should any further issues be seen, please contact Citrix Technical Support for assistance.
Aug 8, 12:55 EDT

Monitoring - At this time, we believe folders should be loading normally for all accounts, however we continue to monitor performance to ensure the application is performing appropriately.
We will update this status to "Resolved" once we feel that the issue is fully mitigated.
Aug 8, 12:45 EDT

Investigating - We have been made aware of some customers who are experiencing issues loading folders and files in the ShareFile Web Application.
Our team is working diligently to understand root cause and resolve as quickly as possible. We will be sure to update this page as soon as additional information is available.
Aug 8, 12:29 EDT

Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018

No incidents reported.

Aug 2, 2018

No incidents reported.