ShareFile® System Status
All Systems Operational

About This Site

Welcome to the new ShareFile Status page. This page has gone into service as of August 27th and will show any incidents that have occurred since August 27th.

ShareFile® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Oct 31, 2014

No incidents reported today.

Oct 30, 2014

No incidents reported.

Oct 29, 2014

No incidents reported.

Oct 28, 2014

No incidents reported.

Oct 27, 2014

No incidents reported.

Oct 26, 2014

No incidents reported.

Oct 25, 2014

No incidents reported.

Oct 24, 2014

No incidents reported.

Oct 23, 2014

No incidents reported.

Oct 22, 2014
Resolved - 3:31pm ET - 10/22/14 - At this point we believe the issues regarding web app latency and failure completing certain operations in the web app, should be resolved. If further issues are experienced, we advise restarting your web browser and contacting support should the problems persist.
Oct 22, 19:32 UTC
Investigating - 3:13pm ET - 10/22/14 - We have heard reports from some clients who are experiencing latency when using the web application and errors when performing operations like creating folders. Our engineering team is aware and currently working to resolve the issues as quickly as possible.
Oct 22, 19:14 UTC
Oct 21, 2014

No incidents reported.

Oct 20, 2014

No incidents reported.

Oct 19, 2014

No incidents reported.

Oct 18, 2014

No incidents reported.

Oct 17, 2014

No incidents reported.

Oct 16, 2014

No incidents reported.

Oct 15, 2014

No incidents reported.

Oct 14, 2014
Resolved - At this time we believe all issues previously seen by certain users should now be 100% resolved. Latency on accounts are no longer reproducible and custom login pages are resolving appropriately. Please contact support should there be any further citings of issues. We apologize for any inconvenience this issue may have caused.
Oct 14, 16:59 UTC
Investigating - We have heard reports from some customers who are experiencing latency when attempting to perform operations within their account. Those clients who use our custom login page may also be experiencing issues attempting to load the page. Our developers are aware and currently working to rectify the issue. We will update when we have more information.
Oct 14, 15:58 UTC
Oct 13, 2014
Resolved - 9:54am ET; 10/13/2014 - At this time we believe all issues previously seen by certain users should now be resolved. Latency on accounts are no longer reproducible and custom login pages are resolving appropriately. Please contact support should there be any further citings of issues.
Oct 13, 13:55 UTC
Investigating - 9:35am ET; 10/13/2014 - We have heard reports from some customers who are experiencing latency when attempting to perform operations within their account. Those clients who use our custom login page may also be experiencing issues attempting to load the page. Our developers are aware and currently working to rectify the issue. We will update when we have more information.
Oct 13, 13:36 UTC
Oct 12, 2014

No incidents reported.

Oct 11, 2014

No incidents reported.

Oct 10, 2014

No incidents reported.

Oct 9, 2014
Resolved - This issue has been resolved, and Search functionality is 100% operational once again. We apologize for any inconvenience this may have caused, and will post the results of our root cause analysis once it has been completed. We appreciate your patience.
Oct 9, 14:45 UTC
Investigating - We've received a number of reports this morning that the Search functionality is not returning results as expected. Our engineering and support teams are investigating at this time, and we will provide additional information as it is available. In the interim, customers can use a Storage Report as a workaround until we've resolved the issue with Search. We sincerely apologize for any inconvenience this may have caused, and we appreciate your patience.
Oct 9, 14:22 UTC
Oct 8, 2014

No incidents reported.

Oct 7, 2014

No incidents reported.

Oct 6, 2014

No incidents reported.

Oct 5, 2014

No incidents reported.

Oct 4, 2014

No incidents reported.

Oct 3, 2014

No incidents reported.

Oct 2, 2014

No incidents reported.

Oct 1, 2014

No incidents reported.