Resolved - At this time we believe the issues that were previously seen have been fully resolved. If users experience any other issues, please contact our support team. 1-800-441-3453.
Mar 11, 16:41 UTC

Monitoring - Our engineers believe that they have resolved the source of the login issue. Please note that the cause of the login problem may have also caused issues for users uploading files or using our tools such as Sync and our Outlook Plugin. Again, we believe the root cause of these issues has been identified and resolved, however we will continue monitoring the situation and will provide updates as necessary.
Mar 11, 16:14 UTC

Investigating - Some users may be experiencing issues logging into their ShareFile account via the web application or other tools. Our engineers are currently aware of the issue and are working to research and resolve the problem as quickly as possible.
Mar 11, 15:58 UTC

Postmortem - Read details
Mar 3, 17:20 UTC

Resolved - ShareFile engineering has resolved the issues that were impacting users ability to use the ShareFile web application. If users are experiencing issues, they are encouraged to contact support at support@sharefile.com and 1-800-441-3453.
Mar 1, 20:55 UTC

Investigating - Some users may be experiencing an issue with accessing or using their ShareFile accounts. ShareFile engineering is currently investigating the issue and we will be updating periodically with any new information as soon as it becomes available. We apologize for any inconvenience caused.
Mar 1, 20:48 UTC