ShareFile® System Status
All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

This page will be updated when there are incidents impacting key ShareFile functionality and multiple customers.

For more information about some of our Known Issues that we're working on, please visit the following KB article - https://support.citrix.com/article/CTX208402

ShareFile®   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 22, 2018

No incidents reported today.

Apr 21, 2018

No incidents reported.

Apr 20, 2018

No incidents reported.

Apr 19, 2018

No incidents reported.

Apr 18, 2018

No incidents reported.

Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018
Resolved - Our Operations team was able to identify the issue causing the latency loading the login page for ShareFile and have since implemented a fix.

At this time our Operations and development teams believe the issue to be resolved and will continue to closely monitor throughout the day.

We deeply apologize for any inconvenience this may have caused.
Apr 12, 10:53 EDT
Investigating - We have received reports of some accounts being unable to load the login page or authenticate to ShareFile. This would impact all tools that require authentication to ShareFile. We are currently investigating this issue and will update this page with additional information as it becomes available.
Apr 12, 09:58 EDT
Apr 11, 2018

No incidents reported.

Apr 10, 2018

No incidents reported.

Apr 9, 2018
Resolved - At this point, we believe the issues with login page latency are fully resolved.
If further issues are seen - please contact Citrix ShareFile technical support for assistance.
Apr 9, 12:57 EDT
Monitoring - Our team has made the appropriate adjustments to resolve the previously seen latency when loading account login pages.
We are continuing to monitor the fix to ensure it continues to deliver the expected results and that pages are able to load without issue. We will mark this issue as resolved once we have verified and confirmed the full fix.
Apr 9, 12:37 EDT
Investigating - We've received reports of long periods of latency for some ShareFile customers when attempting to load their dedicated login page.
Citrix DevOps are aware of the issue and working to research and resolve. We will provide regular updates as we continue researching and working to resolve.
Apr 9, 12:24 EDT
Apr 8, 2018

No incidents reported.