ShareFile® System Status
All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

This page will be updated when there are incidents impacting key ShareFile functionality and multiple customers.

For more information about some of our Known Issues that we're working on, please visit the following KB article - https://support.citrix.com/article/CTX208402

ShareFile®   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 24, 2017

No incidents reported today.

Oct 23, 2017
Resolved - We believe that we have made the appropriate changes to resolve this issue. Customers should now be able to login to the web application normally with no error.
Should customers see any further issues, please contact our support team.
Oct 23, 11:18 EDT
Investigating - We have received numerous reports of ShareFile users receiving a '404' error when attempting to login to the web application. We can verify that clearing the browser cache can resolve the issue. Our engineers are engaged and we will provide updates as we work to resolve the issue.
Oct 23, 11:01 EDT
Oct 22, 2017

No incidents reported.

Oct 21, 2017

No incidents reported.

Oct 20, 2017

No incidents reported.

Oct 19, 2017

No incidents reported.

Oct 18, 2017

No incidents reported.

Oct 17, 2017

No incidents reported.

Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017

No incidents reported.

Oct 11, 2017
Completed - The scheduled maintenance has been completed.
Oct 11, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 22:00 EDT
Scheduled - Citrix ShareFile will be conducting emergency maintenance on the evening of Wednesday, October 11th starting at 10pm EDT (GMT-4). Maintenance should last no longer than 1 hour and end at 11:00pm EDT (GMT-4).

During this window we expect a percentage of customers to experience up to 30 minute of downtime. Not all customers will be impacted. We apologize for any inconvenience this may cause. This site will be updated once maintenance is complete.

Provided is the start time for other major time zones globally -

Los Angeles (US)
7:00pm PDT , Wednesday, October 11th
London (UK)
3:00am BST, Thursday, October 12th
Dubai (UAE)
6:00am GST, Thursday, October 12th
Sydney (AU)
1:00pm AEST, Thursday, October 12th
Oct 10, 11:28 EDT
Oct 10, 2017

No incidents reported.