ShareFile® System Status
All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

This page will be updated when there are incidents impacting key ShareFile functionality and multiple customers.

For more information about some of our Known Issues that we're working on, please visit the following KB article - https://support.citrix.com/article/CTX208402

ShareFile®   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2018
Resolved - At this point, we believe the incident to be fully resolved.

If any further issues are seen, please contact Citrix Technical Support.
Nov 20, 10:27 EST
Monitoring - At this point, we have implemented changes that we believe have resolved the latency that was previously seen across the ShareFile service.
We will continue to monitor performance in the near-term and will mark this issue resolved as soon as we have verified the fix.
Nov 20, 10:17 EST
Investigating - We have received reports and are seeing issues with latency within the ShareFile service. This includes the Web Application as well as other ShareFile clients.

We are aware and investigating as a priority. We will provide an update as soon as new information is available.
Nov 20, 10:11 EST
Nov 19, 2018

No incidents reported.

Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018

No incidents reported.

Nov 15, 2018
Resolved - At this point, we have determined that the issue is fully resolved and the ShareFile application should be behaving normally.
Nov 15, 18:00 EST
Update - We are continuing to investigate this issue.
Nov 15, 17:33 EST
Investigating - We are aware of an issue causing latency and download/upload issues within ShareFile. Our operations and engineering teams are working on diagnosing the issue and taking remedial action.

We will update this page as additional information is available, and apologize for any inconvenience this may have caused.
Nov 15, 17:26 EST
Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.