ShareFile® System Status
All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

For more information about some of our Known Issues that we're working on, please visit the following KB article - http://support.citrixonline.com/en_US/sharefile/help_files/SF010028

ShareFile® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Sep 4, 2015

No incidents reported today.

Sep 3, 2015

No incidents reported.

Sep 2, 2015

No incidents reported.

Sep 1, 2015

No incidents reported.

Aug 31, 2015

No incidents reported.

Aug 30, 2015

No incidents reported.

Aug 29, 2015

No incidents reported.

Aug 28, 2015

No incidents reported.

Aug 27, 2015

No incidents reported.

Aug 26, 2015

No incidents reported.

Aug 25, 2015

No incidents reported.

Aug 24, 2015
On Sunday, 8/22/15, from 5:15am-9:30am EDT, the ShareFile API server became unresponsive as a result of routine automated maintenance. Due to the extremely small bandwidth load at the time, monitoring failed to fully identify the issue until later in the morning. Once notified, the operations team manually restarted the affected servers and restored full connectivity. API calls and ShareFile Sync would have been degraded or offline during this event.

We are adding new maintenance procedures to ensure that events of this nature are mitigated going forward, including process improvements and reviewing alert thresholds. We sincerely apologize for any inconvenience this may have caused.
Aug 24, 21:06 UTC
Aug 23, 2015

No incidents reported.

Aug 22, 2015

No incidents reported.

Aug 21, 2015
During the evening of August 20th, the ShareFile system experienced a brief period where US accounts were unreachable. This occurred during planned maintenance that was intended to have no application impact. The problems occurred for a total of 15 minutes from 11:22pm ET to 11:37pm ET. The appropriate measures have been taken to ensure that the nature of such incidents are prevented for further system adjustments moving forward.

If there are any further questions, please contact our support team at 1-800-441-3453.
Aug 21, 10:17 UTC
Aug 20, 2015

No incidents reported.

Aug 19, 2015

No incidents reported.

Aug 18, 2015

No incidents reported.

Aug 17, 2015

No incidents reported.

Aug 16, 2015
Completed - The scheduled maintenance has been completed.
Aug 16, 05:30 UTC
Update - The issue that arose during the earlier maintenance has been resolved and the application is once again available. We are commencing the additional secondary maintenance, which as previously mentioned may cause intermittent/degraded performance during routine operations (login, loading folders, upload/download).

We sincerely apologize for the extended duration of the downtime, and will update as needed as the maintenance progresses.
Aug 16, 03:15 UTC
Update - There was an issue during the initial (10:00-10:30pm EDT) run of the scheduled maintenance and we are working quickly to restore operations at this time, but we will require additional downtime to complete this work. We apologize for the inconvenience, and will update this page regularly as information is available.
Aug 16, 02:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 02:30 UTC
Scheduled - On Saturday evening, August 15-16, from 10:30pm-2:00am EDT, the ShareFile engineering team will conduct additional preventative maintenance on the ShareFile infrastructure.

During this period, ShareFile users may experience intermittent degraded performance when performing routine operations (delays/latency in upload, download, navigation).

If you have any questions or concerns regarding this maintenance, please contact our support team and we will be happy to assist you. Support can be reached by phone at 1-800-441-3453, or internationally at +1 919.745.6111.
 
Provided is the start time for this maintenance for other major time zones globally –
 
Los Angeles (US) 
7:30pm PDT, Saturday, August 15
New York (US)
10:30PM EDT, Saturday, August 15
London (UK)
3:30AM BST, Sunday, August 16
Munich (DE)
4:30AM CEST, Sunday, August 16
Dubai (UAE) 
6:30am GST, Sunday, August 16
Sydney (AU) 
12:30PM AEST, Sunday, August 16
Aug 12, 19:21 UTC
Completed - The scheduled maintenance has been completed.
Aug 16, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 02:00 UTC
Scheduled - On Saturday, August 15, from 10:00pm-10:30pm EDT, the ShareFile engineering team will conduct disaster recovery/proactive mitigation maintenance on the ShareFile infrastructure.

During this period, ShareFile users in North America will experience a window where they will be unable to access their accounts or upload new documents. We do not anticipate this window exceeding 30 minutes. Customers outside of North America will be unaffected.

If you have any questions or concerns regarding this maintenance, please contact our support team and we will be happy to assist you. Support can be reached by phone at 1-800-441-3453.
Aug 12, 19:09 UTC
Aug 15, 2015

No incidents reported.

Aug 14, 2015

No incidents reported.

Aug 13, 2015

No incidents reported.

Aug 12, 2015

No incidents reported.

Aug 11, 2015

No incidents reported.

Aug 10, 2015

No incidents reported.

Aug 9, 2015

No incidents reported.

Aug 8, 2015

No incidents reported.

Aug 7, 2015

No incidents reported.

Aug 6, 2015

No incidents reported.

Aug 5, 2015

No incidents reported.