ShareFile® System Status
All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

This page will be updated when there are incidents impacting key ShareFile functionality and multiple customers.

For more information about some of our Known Issues that we're working on, please visit the following KB article - https://support.citrix.com/article/CTX208402

ShareFile® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ShareFile will be performing regularly scheduled maintenance on its databases starting September 27, 2019 at 10pm EDT and ending September 28, 2019 at 3am EDT. This maintenance may cause customers downtime for up to 10 minutes during this time.

We apologize for any inconvenience this may cause.
Posted on Sep 16, 10:21 EDT
Past Incidents
Sep 18, 2019

No incidents reported today.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019
Resolved - Our Operations and Engineering teams have identified and resolved the intermittent latency issues experienced by some customers.

We apologize for any inconvenience this may have caused.
Sep 13, 13:18 EDT
Investigating - We have been made aware of issues ongoing for certain users of the Citrix Files application and tools. Users may be experiencing latency and loading issues with the web application and tools.

We are working to research and resolve the issue and will provide updates as soon as additional information is available.
Sep 13, 12:01 EDT
Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019

No incidents reported.

Sep 4, 2019

No incidents reported.