ShareFile® System Status
All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

For more information about some of our Known Issues that we're working on, please visit the following KB article - http://support.citrixonline.com/en_US/sharefile/help_files/SF010028

ShareFile® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
May 27, 2016

No incidents reported today.

May 26, 2016

No incidents reported.

May 25, 2016
Resolved - Support is now able to conduct interactions appropriately and phone support is back online. We apologize for any inconvenience caused.
May 25, 19:44 UTC
Investigating - Due to a facility issue at the ShareFile office, phone support is currently unavailable. We will bring support back online just as soon as possible and will provide updates here.
May 25, 19:22 UTC
May 24, 2016

No incidents reported.

May 23, 2016

No incidents reported.

May 22, 2016

No incidents reported.

May 21, 2016

No incidents reported.

May 20, 2016

No incidents reported.

May 19, 2016

No incidents reported.

May 18, 2016

No incidents reported.

May 17, 2016

No incidents reported.

May 16, 2016
Resolved - At this point, we believe all issues around uploads and downloads for public cloud consumers using ShareFile.EU accounts should be resolved. We will continue to monitor the status of the functionality.

Should users see any further issues with functionality within their account, they are encouraged to contact support. We apologize for any inconvenience caused.
May 16, 09:23 UTC
Identified - Our engineering team has identified the problem and is working to re-establish full upload/download functionality for .EU accounts using public cloud storage. We have verified with several accounts that they are now able to successfully upload and download.

We will update this issue as fully resolved once we verify and confirm the problem is no longer occurring.
May 16, 09:15 UTC
Update - POINT OF CLARIFICATION - At this point the issues will only impact ShareFile.EU accounts on cloud storage. Those accounts using on-premise storage will not be impacted.
Engineering continues to work to identify and resolve the issue.
May 16, 09:06 UTC
Investigating - We are receiving reports from clients that uploads and download attempts for clients using ShareFile.EU accounts are failing. Our engineering team has been made aware and we are looking into the issue with priority. We will be providing updates as they become available.
May 16, 08:58 UTC
May 15, 2016

No incidents reported.

May 14, 2016

No incidents reported.

May 13, 2016

No incidents reported.

May 12, 2016

No incidents reported.

May 11, 2016

No incidents reported.

May 10, 2016

No incidents reported.

May 9, 2016

No incidents reported.

May 8, 2016

No incidents reported.

May 7, 2016

No incidents reported.

May 6, 2016

No incidents reported.

May 5, 2016

No incidents reported.

May 4, 2016

No incidents reported.

May 3, 2016

No incidents reported.

May 2, 2016

No incidents reported.

May 1, 2016

No incidents reported.

Apr 30, 2016

No incidents reported.

Apr 29, 2016

No incidents reported.

Apr 28, 2016

No incidents reported.

Apr 27, 2016

No incidents reported.