Resolved - The issue that was causing this problem has been identified and we have resolved for customers that were previously seeing the issue. Users should be able to search properly now without the function timing out the session.
Apr 22, 21:09 UTC

Investigating - We have received reports of users receiving timeout problems and 'Unexpected Server Errors' when using the web application's search functionality. We are currently researching the problem and will provide updates when we know more about the issue and it's resolution.
Apr 22, 15:56 UTC

Postmortem - Read details
Apr 15, 12:42 UTC

Resolved - The issue that was causing issues for users logging in to their ShareFile accounts or tools, has been resolved. Users should be able to login normally at this time.
Apr 14, 21:27 UTC

Investigating - We are currently researching an issue with users being able to login to their ShareFile accounts. Our engineers are aware of the issue and are working to research and resolve. We will provide updates as soon as we know more.
Apr 14, 21:16 UTC

Postmortem - Read details
Apr 10, 13:59 UTC

Resolved - ShareFile engineers have released a fix that should resolve all issues that were previously being seen with the ShareFile User Management Tool (UMT). If issues continue, please contact our dedicated support team at 1-800-441-3453 for assistance, or submit a ticket through the 'Help' page of our web application.
Apr 10, 01:29 UTC

Investigating - We have had reports from some users that the ShareFile User Management Tool (UMT) is not syncing users properly from Active Directory. We are working on a fix to resolve the issue that should be deployed today. Until this time it is advised that administrators use the ShareFile web application to add users that need immediate access.
Apr 9, 15:03 UTC