ShareFile® System Status Status

ShareFile® System Status

All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

This page will be updated when there are incidents impacting key ShareFile functionality and multiple customers.

For more information about some of our Known Issues that we're working on, please visit the following KB article - https://support.citrix.com/article/CTX208402

ShareFile® Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Content Collaboration (ShareFile) Regular Maintenance Notification Jul 10, 22:00 - Jul 11, 08:00 EDT

Citrix will be conducting planned maintenance of the Content Collaboration (ShareFile) Service on Friday, July 10th, during a time window from 10:00 PM Eastern Time (GMT-4) to 8:00 AM Eastern Time (GMT-4).

During this time window, the following functionality may get impacted for users for a total duration not exceeding 20 minutes:

* Active user sessions may get disconnected
* User logins may be temporarily disabled

Regions Impacted: US, EU

This site will be updated once maintenance is complete or as additional information becomes available.
Posted on Jun 29, 09:32 EDT

Past Incidents

Jul 7, 2020

No incidents reported today.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

Content Collaboration (ShareFile) Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jul 2, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 10:00 EDT

Scheduled - Citrix Engineering will be disabling TLS v1.0, v1.1 for the Content Collaboration (ShareFile) service between June 30th 10:00 AM Eastern Time (GMT-4) and July 2nd 10:00 AM Eastern Time (GMT-4).

During this time there should be minimal disruption as the existing connections may re-negotiate the TLS handshake. A small number of customers with legacy software that does not support TLS v1.2 may experience disruption.

The solution is to upgrade the software as per the guidance found here: https://support.citrix.com/article/CTX236104
Jun 16, 12:31 EDT

Jul 1, 2020

No incidents reported.

Jun 30, 2020

ShareConnect Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jun 30, 16:00 EDT

Update - Scheduled maintenance still in-progress. For additional information please refer to:
https://support.citrix.com/article/CTX269634
Jun 30, 11:34 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 11:01 EDT

Scheduled - Citrix will be conducting planned maintenance of ShareConnect Service on Tuesday, June 30th, during a time window from 11:00 AM Eastern Time (GMT-4) to 4:00 PM Eastern Time (GMT-4).

During this time window, the following functionality will not be available to customers:

* ShareConnect

Regions Impacted: US, EU

This site will be updated once maintenance is complete or as additional information becomes available.
Jun 30, 10:32 EDT

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020

No incidents reported.

Jun 23, 2020

No incidents reported.