ShareFile® System Status Status

ShareFile® System Status

All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

This page will be updated when there are incidents impacting key ShareFile functionality and multiple customers.

For more information about some of our Known Issues that we're working on, please visit the following KB article - https://support.citrix.com/article/CTX208402

ShareFile® Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 19, 2018

No incidents reported today.

Oct 18, 2018

No incidents reported.

Oct 17, 2018

Intermittent Log-in Issues

Resolved - At this point, we have determined the issue is fully resolved and the ShareFile application should be behaving normally.
Oct 17, 15:45 EDT

Investigating - We have received reports of authentication errors with the ShareFile web application. Our development team is aware and currently working to resolve. We will provide an update as soon as new information is available.
Oct 17, 15:17 EDT

Oct 16, 2018

Bandwidth errors when uploading to File Box

Resolved - At this point, we have determined that the issue is fully resolved and the ShareFile application should be behaving normally.
Oct 16, 13:29 EDT

Investigating - We are currently experiencing bandwidth limitation errors resulting in customers failing to upload files to their file box. This may cause errors when sending files with the Citrix Files Outlook plug-in. Our development team is aware and currently working to resolve. We will provide an update as soon as new information is available.
Oct 16, 12:01 EDT

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

Latency with ShareFile Service

Resolved - At this point, we are comfortable calling this issue fully resolved.

Please reach out to Citrix support for any further technical issues seen with the ShareFile application.
Oct 9, 14:07 EDT

Identified - We have identified the issue and are working diligently to resolve. We will provide an update as soon as the appropriate update is released.
Oct 9, 13:07 EDT

Investigating - We have received reports and are seeing issues with latency in the ShareFile service. This may impact our web application as well as desktop tools.

We are aware and investigating as a priority. We will provide an update as soon as new information is available.
Oct 9, 12:00 EDT

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.