ShareFile® System Status
All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

For more information about some of our Known Issues that we're working on, please visit the following KB article - http://support.citrixonline.com/en_US/sharefile/help_files/SF010028

ShareFile® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 19, 2017

No incidents reported today.

Jan 18, 2017

No incidents reported.

Jan 17, 2017

No incidents reported.

Jan 16, 2017

No incidents reported.

Jan 15, 2017

No incidents reported.

Jan 14, 2017

No incidents reported.

Jan 13, 2017

No incidents reported.

Jan 12, 2017

No incidents reported.

Jan 11, 2017

No incidents reported.

Jan 10, 2017

No incidents reported.

Jan 9, 2017
The Citrix ShareFile team has received reports from customers about a Phishing Campaign underway today arriving with an email subject of “Tax Organizer Signed”. The Citrix Security Incident Response Team (SIRT) has investigated this event, and have found no evidence of system intrusion or compromise. A takedown notice has been issued to the Polish hosting company where the phishing server is hosted. The Citrix SIRT will continue to monitor this incident closely.
Jan 9, 21:34 UTC
Jan 8, 2017

No incidents reported.

Jan 7, 2017

No incidents reported.

Jan 6, 2017

No incidents reported.

Jan 5, 2017

No incidents reported.

Jan 4, 2017

No incidents reported.

Jan 3, 2017

No incidents reported.

Jan 2, 2017

No incidents reported.

Jan 1, 2017

No incidents reported.

Dec 31, 2016
Completed - The scheduled maintenance has been completed.
Dec 31, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 31, 02:00 UTC
Scheduled - Citrix ShareFile will be conducting scheduled maintenance the evening of December 30th, starting at 9:00pm EST (GMT-5). Maintenance should last no longer than 1 hour and will be marked concluded following post-maintenance review at 10:00pm EST (GMT-5). .

During this window, we expect a period of time no longer than 5 minutes where the web application and other ShareFile tools will be unavailable.

Provided is the start time for other major time zones globally -

Los Angeles (US)
6:00pm PST , Friday, December 30th
London (UK)
2:00am GMT, Saturday, December 31st
Dubai (UAE)
6:00am GST, Saturday, December 31st
Sydney (AU)
1:00pm AEDT, Saturday, December 31st
Dec 20, 20:53 UTC
Dec 30, 2016

No incidents reported.

Dec 29, 2016

No incidents reported.

Dec 28, 2016

No incidents reported.

Dec 27, 2016

No incidents reported.

Dec 26, 2016

No incidents reported.

Dec 25, 2016

No incidents reported.

Dec 24, 2016

No incidents reported.

Dec 23, 2016

No incidents reported.

Dec 22, 2016
Resolved - This incident has been resolved.
Dec 22, 16:06 UTC
Investigating - We're currently investigating an intermittent folder loading issue affecting several accounts. This is a top priority we're currently working to resolve. Updates will be posted here as they are available.
Dec 22, 15:52 UTC
Dec 21, 2016

No incidents reported.

Dec 20, 2016
Completed - This maintenance has been cancelled.
Dec 20, 17:42 UTC
Scheduled - Citrix ShareFile will be conducting scheduled maintenance the evening of December 25th, starting at 10:00pm EST (GMT-5). Maintenance should last no longer than 5 hours and will be marked concluded following post-maintenance review at 3:00am EST (GMT-5) on Sunday, December 26th. 

During this window, we expect a period of time no longer than 15 minutes where the web application and other ShareFile tools will be unavailable.

Provided is the start time for other major time zones globally - 

Los Angeles (US) 
7:00pm PST , Sunday, December 25th
London (UK) 
3:00am GMT, Monday, December 26th
Dubai (UAE) 
7:00am GST, Monday, December 26th
Sydney (AU) 
2:00pm AEDT, Monday, December 26th
Dec 9, 20:57 UTC
Completed - This maintenance has been cancelled.
Dec 20, 17:42 UTC
Scheduled - Citrix ShareFile will be conducting scheduled maintenance the evening of December 24th, starting at 10:00pm EST (GMT-5). Maintenance should last no longer than 5 hours and will be marked concluded following post-maintenance review at 3:00am EST (GMT-5) on Sunday, December 25th. 

During this window, we expect a period of time no longer than 15 minutes where the web application and other ShareFile tools will be unavailable.

Provided is the start time for other major time zones globally - 

Los Angeles (US) 
7:00pm PST , Saturday, December 24th
London (UK) 
3:00am GMT, Sunday, December 25th
Dubai (UAE) 
7:00am GST, Sunday, December 25th
Sydney (AU) 
2:00pm AEDT, Sunday, December 25th
Dec 9, 20:55 UTC
Completed - This maintenance has been cancelled.
Dec 20, 17:41 UTC
Scheduled - Citrix ShareFile will be conducting scheduled maintenance the evening of December 23rd, starting at 10:00pm EST (GMT-5). Maintenance should last no longer than 5 hours and will be marked concluded following post-maintenance review at 3:00am EST (GMT-5) on Saturday, December 24th. 

During this window, we expect a period of time no longer than 15 minutes where the web application and other ShareFile tools will be unavailable.

Provided is the start time for other major time zones globally - 

Los Angeles (US) 
7:00pm PST , Friday, December 23rd
London (UK) 
3:00am GMT, Saturday, December 24th
Dubai (UAE) 
7:00am GST, Saturday, December 24th
Sydney (AU) 
2:00pm AEDT, Saturday, December 24th
Dec 9, 20:53 UTC