ShareFile® System Status
All Systems Operational

About This Site

Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

This page will be updated when there are incidents impacting key ShareFile functionality and multiple customers.

For more information about some of our Known Issues that we're working on, please visit the following KB article - https://support.citrix.com/article/CTX208402

ShareFile® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 26, 2019

No incidents reported today.

Jun 25, 2019

No incidents reported.

Jun 24, 2019
ShareFile Authentication and Navigation Issues
Resolved - At this point, we believe we have made the appropriate adjustments to deem this issue resolved. We will continue to monitor for any additional issues.
Should further issues be seen, please contact Citrix Technical Support.
Jun 24, 09:51 EDT
Investigating - We have been made aware of authentication and navigation issues for users of the Citrix Files application and tools. Upon login, users are seeing an error message before the login attempt fails.

We are working to research and resolve the issue and will provide updates as soon as additional information is available.
Jun 24, 09:01 EDT
Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019
ShareFile Authentication Issues
Resolved - At this point, we believe we have made the appropriate adjustments to deem this issue resolved. We will continue to monitor for any additional issues.
Should further issues be seen, please contact Citrix Technical Support.
Jun 21, 09:51 EDT
Investigating - We have been made aware of authentication issues for users of the Citrix Files application and tools. Upon login, users are seeing a server error message before the login attempt fails.

We are working to research and resolve the issue and will provide updates as soon as additional information is available.
Jun 21, 09:30 EDT
Jun 20, 2019

No incidents reported.

Jun 19, 2019

No incidents reported.

Jun 18, 2019

No incidents reported.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019
Citrix Files Latency
Resolved - At this point, we believe we have made the appropriate adjustments to deem this issue resolved. We will continue to monitor for any additional issues.
Should further issues be seen, please contact Citrix Technical Support.
Jun 12, 11:48 EDT
Investigating - We have been made aware of issues ongoing for certain users of the Citrix Files application and tools. Users may be experiencing latency and loading issues with the web application and tools.

We are working to research and resolve the issue and will provide updates as soon as additional information is available.
Jun 12, 11:19 EDT
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