Resolved - Our networking issues have been resolved and phone support quality is at full capacity.
Jul 23, 14:27 UTC

Investigating - Due to network issues at our corporate office, phone support quality is degraded. Our team is diligently working to resolve these issues and return call quality. We will provide updates when available.
Jul 23, 14:21 UTC

Resolved - 2:13pm ET - 7/21/14 - Our engineers have resolved the issues that were previously seen when attempting to resolve ShareFile.com sites. We are currently working on providing a root-cause analysis and will publish it in the form of a postmortem when available. If further issues are seen, plase contact our support team.
Jul 21, 18:14 UTC

Investigating - 2:00pm ET - 7/21/14 - We have heard complaints and are able to reproduce issues attempting to resolve sites with the ShareFile.com domain. Our engineers are currently working to resolve this issue as quickly as possible. We will provide updates as they are available.
Jul 21, 18:03 UTC