Intermittent file preview errors in EU

Incident Report for ShareFile® Status Page

Resolved

Our Operations and Engineering teams have been able to identify the cause of the file preview errors in the EU and have deployed a fix to correct the issue.

We apologize for any inconvenience this may have caused and we will continue to closely monitor the status through out the day.

Posted Feb 13, 2018 - 11:00 EST

Investigating

We have received several reports of intermittent file preview errors from EU customers. Our Operations and Engineering teams are actively investigating the issue to determine the root cause and provide a fix.

We apologize for the inconvenience this issue has caused and we will provide an update as soon as possible.

Posted Feb 13, 2018 - 10:11 EST