Download Prep Errors

Incident Report for ShareFile® Status Page

Resolved

Additional server cluster bandwidth has been added and tested, and we are seeing significant performance improvements.

We will continue to monitor throughout the evening, and apologize for any inconvenience this may have caused.

Posted Sep 13, 2017 - 20:28 EDT

Investigating

We are aware of an issue in a portion of our network which is causing an error when preparing files for download.

Our operations team is addressing this by adding additional server bandwidth.

We apologize for any inconvenience this may have caused, and will update as new information is available.

Posted Sep 13, 2017 - 18:15 EDT