Some ShareFile customers may be experiencing issues with their ShareFile account

Incident Report for ShareFile® Status Page

Resolved

This incident has been resolved.
Posted Oct 20, 2025 - 17:31 EDT

Investigating

We are currently investigating this issue.
Posted Oct 20, 2025 - 17:31 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 20, 2025 - 17:25 EDT

Investigating

We are currently investigating this issue.
Posted Oct 20, 2025 - 17:22 EDT

Update

We are continuing to monitor for any further issues.
Posted Oct 20, 2025 - 17:06 EDT

Monitoring

ShareFile is now operational, and we are continuing to monitor its performance closely.
Posted Oct 20, 2025 - 17:03 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 20, 2025 - 15:43 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 20, 2025 - 15:18 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 20, 2025 - 15:00 EDT

Update

We are continuing to investigate this issue.
Posted Oct 20, 2025 - 14:47 EDT

Update

We are currently experiencing an outage affecting ShareFile due to multiple service disruptions on our cloud provider's side. Our team is actively monitoring the situation and awaiting further updates from the provider.
Posted Oct 20, 2025 - 14:42 EDT

Investigating

Some ShareFile customers may be experiencing issues with their accounts. We are investigating this issue and we will provide updates here as soon as available.
Posted Oct 20, 2025 - 14:29 EDT
This incident affected: ShareFile®.