Citrix ShareFile Status Page
All Systems Operational

About This Site

Welcome to the Citrix ShareFile Status page. This page will be updated when there are incidents impacting key Citrix ShareFile functionality and multiple customers. Subscribe to Email, SMS, or RSS Feed updates by clicking the button above.

For more information about some of our Known Issues that we're working on, please visit the following KB article - https://support.citrix.com/article/CTX208402

ShareFile® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 22, 2021

No incidents reported today.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021
Resolved - Citrix Engineering teams have fully resolved the issues affecting user's ability to access ShareFile. This only affected a small subset of customers.

We will continue to monitor closely. If any further issues are seen, please contact Citrix Technical Support.
Jan 19, 10:46 EST
Identified - Citrix ShareFile is currently experiencing issues affecting user's ability to access ShareFile. This is only affecting a small subset of customers.

Citrix Engineering has identified the issue and are actively working on mitigation. The issue is expected to be fully resolved by 11:30 AM EST.

Another update will be provided within the next 60 minutes.
Jan 19, 10:29 EST
Investigating - Citrix ShareFile is currently experiencing issues affecting users ability to access ShareFile.

We are currently investigating the issue.

Another update will be provided within the next 60 minutes.
Jan 19, 10:12 EST
Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
Resolved - At this time, we believe that the issues impacting performance for a small subset of end users in the US region have been fully resolved. If any further issues are seen, please contact Citrix Technical Support.
Jan 15, 11:10 EST
Monitoring - A fix has been implemented and currently the team is monitoring the systems to ensure full restoration of normal operations has been achieved.
Jan 15, 11:01 EST
Investigating - Citrix ShareFile is currently experiencing latency issues that would impact a small subset of end users in the US region.

We have identified the issue and are currently working on implementing and rolling out a fix.

Another update will be provided after the fix has been implemented, within the next 30 minutes.
Jan 15, 10:46 EST
Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021
Resolved - Citrix Engineering teams have fully resolved the latency issues affecting a small subset of end-users.

We will continue to monitor closely. If any further issues are seen, please contact Citrix Technical Support.
Jan 8, 14:31 EST
Identified - Citrix ShareFile is currently experiencing latency issues that would impact a small subset of end users in the US region.

We have identified the issue and are currently working on implementing and rolling out a fix.

Another update will be provided after the fix has been implemented, within the next 30 minutes.
Jan 8, 13:54 EST
Investigating - Citrix ShareFile is currently experiencing latency issues that would impact a small subset of end users in the US region.

We are currently investigating the issue.

Another update will be provided within the next 60 minutes.
Jan 8, 13:00 EST