Update - The team is continuing to investigate ShareFile performance issues and increased error rates. Another update will be provided as soon as available.
Jul 14, 2025 - 16:18 EDT
Update - Experiencing the issues with login, performance and increased error rates. We are continuing to investigate this issue.
Jul 14, 2025 - 14:03 EDT
Investigating - We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. Also, some customers are experiencing issues with login. We will provide updates here as soon as possible.
Jul 14, 2025 - 11:41 EDT
Welcome to the ShareFile Status page. This page will be updated when there are incidents impacting key ShareFile functionality and multiple customers. Subscribe to Email, SMS, or RSS Feed updates by clicking the button above.
ShareFile®
Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 14, 2025
Unresolved incident: Performance degradation of ShareFile.
Resolved -
This incident has been resolved.
Jul 10, 20:34 EDT
Investigating -
Some ShareFile customers may be experiencing issues with emails and notifications. We are working on investigating the issue.
Jul 10, 19:54 EDT
Resolved -
This incident has been resolved.
Jul 10, 19:06 EDT
Update -
We are continuing to investigate. The issue appears to be limited to email notification delivery
Jul 10, 15:52 EDT
Investigating -
Some ShareFile customers may be experiencing issues with their accounts. We are investigating this issue and we will provide updates here as soon as available.
Jul 10, 15:34 EDT
Resolved -
This incident has been resolved.
Jul 8, 13:01 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 8, 12:08 EDT
Investigating -
We're currently experiencing intermittent issues with self-service billing changes in ShareFile. We are actively working to resolve it.
Jul 8, 11:28 EDT