Welcome to the ShareFile Status page. This page will be updated when there are incidents impacting key ShareFile functionality and multiple customers. Subscribe to Email, SMS, or RSS Feed updates by clicking the button above.
Resolved -
This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com/
We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future.
Jul 24, 10:39 EDT
Monitoring -
ShareFile users were experiencing issues accessing the login page. The issue should be resolved for all customers.
The team is continuing to monitor.
Jul 24, 10:20 EDT
Resolved -
This incident has been resolved.
Jul 15, 11:09 EDT
Monitoring -
Issue resolved multiple files downloads for HIPAA accounts back to normal state.
Jul 15, 11:07 EDT
Identified -
Issue has been identified and fix is in progress.
Jul 15, 10:59 EDT
Investigating -
Webapp HIPAA accounts may see err "SCMS Download prep failed" when downloading multiple files or folders. Downloading single files via ShareFile for Windows and Mac is not affected
Jul 15, 10:44 EDT