Investigating - Some ShareFile customers may be experiencing issues with their accounts. We are investigating this issue and we will provide updates here as soon as available.
Sep 21, 2026 - 17:45 EDT
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ShareFile®
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 21, 2026
Unresolved incident: Some ShareFile customers may be experiencing issues with their ShareFile account.
Resolved -
We've confirmed the fix and email delivery of transactional emails should be back to normal.
Sep 9, 15:54 EDT
Monitoring -
We have identified the issue affecting email delivery and have implemented a fix. We are monitoring the issue.
Sep 9, 15:44 EDT
Investigating -
We have identified an issue affecting email delivery across ShareFile services. Customers may experience delays or non-delivery of transactional emails, including Password Reset links, New User Welcome emails, and Upload/Download notification alerts.
Sep 9, 14:38 EDT