Citrix ShareFile Status Page
All Systems Operational

About This Site

Welcome to the Citrix ShareFile Status page. This page will be updated when there are incidents impacting key Citrix ShareFile functionality and multiple customers. Subscribe to Email, SMS, or RSS Feed updates by clicking the button above.

For more information about some of our Known Issues that we're working on, please visit the following KB article - https://support.citrix.com/article/CTX208402

ShareFile® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 19, 2021

No incidents reported today.

Jun 18, 2021

No incidents reported.

Jun 17, 2021
Resolved - Impact: Citrix Content Collaboration service experienced issues that impacted a subset of customers in the US region. Impacted customers would have issues accessing or using Citrix ShareFile.

Current Status: Resolved. Citrix Engineering has mitigated the issue and continue to monitor closely.

For any additional assistance please contact Citrix Support.
Jun 17, 08:00 EDT
Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021
Resolved - Current Status: At this time, we believe that the issues affecting Citrix Content Collaboration(ShareFile) service have been fully resolved. We will continue to monitor closely.

Next Steps: Please contact Citrix Support if you need further assistance.
Jun 14, 13:18 EDT
Investigating - Impact:
Citrix Content Collaboration (ShareFile) is currently experiencing issues across all regions. End-users using the "Login" link at the landing page https://sharefile.com may be incorrectly redirected to https://secure.sharefilestaging.com instead of the correct https://secure.sharefile.com

Current Status:
We are currently investigating the issue. As a workaround, end-users may type the correct URL https://secure.sharefile.com or use the appropriate subdomain URL https://yourcompany.sharefile.com

Next Steps:
Another update will be provided within the next 60 minutes (no later than 17:30 UTC.
Jun 14, 12:31 EDT
Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021
Resolved - This incident has been resolved.
Jun 10, 03:01 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 9, 22:49 EDT
Investigating - Impact:
Citrix Content Collaboration service is currently experiencing issues that would impact customers in all regions accessing the Brazilian storage centers. Impacted customers would have issues accessing or using Citrix ShareFile.


Current Status:
Citrix Engineering has identified the issue and working on mitigations.

Next Steps:
If you are facing any issues please contact the Citrix Support Team
Jun 9, 22:38 EDT
Jun 9, 2021
Resolved - Current Status: At this time, we believe that the issues affecting Content Collaboration ShareFile Service have been fully resolved. We will continue to monitor closely.

Next Steps: If any further issues are seen, please contact Citrix Technical Support.
Jun 9, 07:33 EDT
Identified - Impact: Citrix Content Collaboration ShareFile service experiencing issues that would impact end users on EU region. Impacted users would experience highly increased response times when using the service.

Current Status: Citrix Engineering has identified the issue and is working on mitigation.

Next Steps: A further update will be provided within 60 minutes (no later than 12:15AM UTC).
Jun 9, 07:14 EDT
Investigating - Impact: Citrix Content Collaboration ShareFile service experiencing issues that would impact end users on EU region. Impacted users would experience highly increased response times when using the service.

Current Status: Citrix Engineering is investigating the issue. At present there are no identifiable work arounds or ETA for a fix.

Next Steps: A further update will be provided within 60 minutes (no later than 11:30AM UTC).
Jun 9, 06:20 EDT
Jun 8, 2021

No incidents reported.

Jun 7, 2021
Resolved - Current Status: At this time, we believe that the issues affecting Citrix Content Collaboration(ShareFile) service have been fully resolved. We will continue to monitor closely.

Next Steps: If any further issues are seen, please contact Citrix Technical Support.
Jun 7, 18:02 EDT
Monitoring - Current Status: Citrix Engineering teams performed mitigation steps restoring access to the service. Some customers may experience some performance degradation as the service fully recovers. The Citrix Engineering teams continue to monitor closely.

Next Steps: A further update will be provided within the next 60 minutes (no later than 23:00 UTC).
Jun 7, 17:48 EDT
Investigating - Impact: A subset of Citrix Content Collaboration customers in the US region may be experiencing issues accessing the service.

Current Status: Citrix Engineering teams are engaged and investigating the issue. At present there are no identifiable work arounds or ETA for a fix.

Next Steps: A further update will be provided within the next 60 minutes (no later than 22:00 UTC).
Jun 7, 17:13 EDT
Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.