Citrix ShareFile Status Page
All Systems Operational

About This Site

Welcome to the Citrix ShareFile Status page. This page will be updated when there are incidents impacting key Citrix ShareFile functionality and multiple customers. Subscribe to Email, SMS, or RSS Feed updates by clicking the button above.

For more information about some of our Known Issues that we're working on, please visit the following KB article - https://support.citrix.com/article/CTX208402

ShareFile® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 26, 2021

No incidents reported today.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021
Resolved - At this time, we believe that the issues affecting Citrix Content Collaboration have been fully resolved. We will continue to monitor closely.

If any further issues are seen, please contact Citrix Technical Support.
Feb 23, 16:07 EST
Monitoring - At this time, we believe that the issues affecting Citrix Content Collaboration have been mitigated. We will continue to monitor closely.

If any further issues are seen, please contact Citrix Technical Support.
Feb 23, 15:52 EST
Investigating - Citrix Content Collaboration service is currently experiencing issues that would impact a subset of customers in the US region. Impacted customers would have issues accessing or using Citrix ShareFile.

We are currently investigating the issue. Citrix Engineering team is actively working on mitigation.

Another update will be provided within the next 60 minutes.
Feb 23, 15:46 EST
Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021
Resolved - At this time, we believe that the issues affecting Citrix Content Collaboration service customers have been fully resolved.

If any further issues are seen, please contact Citrix Technical Support.
Feb 18, 13:34 EST
Identified - Decryption in the email function is down on all accounts leveraging non-US based storage zones. Customers are able to send, but not decrypt emails.

Citrix Engineering teams are investigating the issue.

Another update will be provided within the next 60 minutes.
Feb 18, 12:47 EST
Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.

Feb 12, 2021

No incidents reported.