Citrix ShareFile Status Page
All Systems Operational

About This Site

Welcome to the Citrix ShareFile Status page. This page will be updated when there are incidents impacting key Citrix ShareFile functionality and multiple customers. Subscribe to Email, SMS, or RSS Feed updates by clicking the button above.

For more information about some of our Known Issues that we're working on, please visit the following KB article - https://support.citrix.com/article/CTX208402

ShareFile® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Upcoming scheduled maintenance notice

Citrix will be conducting planned maintenance of Citrix Content Collaboration (ShareFile) Service on this date, during the time window of 9:00 PM Eastern Time (GMT-4) to 12:00 AM Eastern Time (GMT-4).

The following functionality will be impacted for a total duration not exceeding 60 minutes:
* Active user sessions may get disconnected
* User logins will be temporarily disabled

Regions Impacted: US / EU

This site will be updated once maintenance is complete or as additional information becomes available.

While there are multiple scheduled maintenance events, the scheduled maintenance is an upgrade of some of our infrastructure and each customer will only be impacted on one of the provided dates as we safely upgrade and migrate customers to the new infrastructure. Support will be able to help determine the specific scheduled date for each customer.
Posted on Jul 13, 10:05 EDT
Upcoming scheduled maintenance notice

Citrix will be conducting planned maintenance of Citrix Content Collaboration (ShareFile) Service on this date, during the time window of 9:00 PM Eastern Time (GMT-4) to 12:00 AM Eastern Time (GMT-4).

The following functionality will be impacted for a total duration not exceeding 60 minutes:
* Active user sessions may get disconnected
* User logins will be temporarily disabled

Regions Impacted: US / EU

This site will be updated once maintenance is complete or as additional information becomes available.

While there are multiple scheduled maintenance events, the scheduled maintenance is an upgrade of some of our infrastructure and each customer will only be impacted on one of the provided dates as we safely upgrade and migrate customers to the new infrastructure. Support will be able to help determine the specific scheduled date for each customer.
Posted on Jul 13, 10:07 EDT
Upcoming scheduled maintenance notice

Citrix will be conducting planned maintenance of Citrix Content Collaboration (ShareFile) Service on this date, during the time window of 9:00 PM Eastern Time (GMT-4) to 12:00 AM Eastern Time (GMT-4).

The following functionality will be impacted for a total duration not exceeding 60 minutes:
* Active user sessions may get disconnected
* User logins will be temporarily disabled

Regions Impacted: US / EU

This site will be updated once maintenance is complete or as additional information becomes available.

While there are multiple scheduled maintenance events, the scheduled maintenance is an upgrade of some of our infrastructure and each customer will only be impacted on one of the provided dates as we safely upgrade and migrate customers to the new infrastructure. Support will be able to help determine the specific scheduled date for each customer.
Posted on Jul 13, 10:06 EDT
Past Incidents
Jul 28, 2021
Completed - The scheduled maintenance has been completed.
Jul 28, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 21:00 EDT
Scheduled - Upcoming scheduled maintenance notice

Citrix will be conducting planned maintenance of Citrix Content Collaboration (ShareFile) Service on this date, during the time window of 9:00 PM Eastern Time (GMT-4) to 12:00 AM Eastern Time (GMT-4).

The following functionality will be impacted for a total duration not exceeding 60 minutes:
* Active user sessions may get disconnected
* User logins will be temporarily disabled

Regions Impacted: US / EU

This site will be updated once maintenance is complete or as additional information becomes available.

While there are multiple scheduled maintenance events, the scheduled maintenance is an upgrade of some of our infrastructure and each customer will only be impacted on one of the provided dates as we safely upgrade and migrate customers to the new infrastructure. Support will be able to help determine the specific scheduled date for each customer.
Jul 13, 10:04 EDT
Jul 27, 2021
Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021
Completed - The scheduled maintenance has been completed.
Jul 21, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 21:01 EDT
Scheduled - Upcoming scheduled maintenance notice

Citrix will be conducting planned maintenance of Citrix Content Collaboration (ShareFile) Service on this date, during the time window of 9:00 PM Eastern Time (GMT-4) to 12:00 AM Eastern Time (GMT-4).

The following functionality will be impacted for a total duration not exceeding 60 minutes:
* Active user sessions may get disconnected
* User logins will be temporarily disabled

Regions Impacted: US / EU

While there are multiple scheduled maintenance events, the scheduled maintenance is an upgrade of some of our infrastructure and each customer will only be impacted on one of the provided dates as we safely upgrade and migrate customers to the new infrastructure. Support will be able to help determine the specific scheduled date for each customer.

This site will be updated once maintenance is complete or as additional information becomes available.
Jun 23, 12:15 EDT
Jul 20, 2021
Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021
Completed - The scheduled maintenance has been completed.
Jul 17, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 21:00 EDT
Scheduled - Upcoming scheduled maintenance notice

Citrix will be conducting planned maintenance of Citrix Content Collaboration (ShareFile) Service on this date, during the time window of 9:00 PM Eastern Time (GMT-4) to 12:00 AM Eastern Time (GMT-4).

The following functionality will be impacted for a total duration not exceeding 60 minutes:
* Active user sessions may get disconnected
* User logins will be temporarily disabled

Regions Impacted: US / EU

This site will be updated once maintenance is complete or as additional information becomes available.

While there are multiple scheduled maintenance events, the scheduled maintenance is an upgrade of some of our infrastructure and each customer will only be impacted on one of the provided dates as we safely upgrade and migrate customers to the new infrastructure. Support will be able to help determine the specific scheduled date for each customer.
Jun 23, 12:14 EDT
Jul 16, 2021
Jul 15, 2021

No incidents reported.

Jul 14, 2021

No incidents reported.