Bulk downloads failing for HIPAA accounts..

Incident Report for ShareFile® Status Page

Resolved

This incident has been resolved.

Posted Jul 15, 2024 - 11:09 EDT

Monitoring

Issue resolved multiple files downloads for HIPAA accounts back to normal state.

Posted Jul 15, 2024 - 11:07 EDT

Identified

Issue has been identified and fix is in progress.

Posted Jul 15, 2024 - 10:59 EDT

Investigating

Webapp HIPAA accounts may see err "SCMS Download prep failed" when downloading multiple files or folders.
Downloading single files via ShareFile for Windows and Mac is not affected

Posted Jul 15, 2024 - 10:44 EDT

This incident affected: ShareFile®.