ShareFile users may experience issues connecting using FTP

Incident Report for ShareFile® Status Page

Resolved

At this time, we believe that the issues affecting Citrix Content Collaboration have been fully resolved. We will continue to monitor closely. If any further issues are seen, please contact Citrix Technical Support. Citrix would like to apologise for any inconvenience caused.
Posted Jun 19, 2020 - 03:59 EDT

Update

We are continuing to work on a fix for this issue.
Posted Jun 19, 2020 - 03:02 EDT

Update

We are continuing to work on a fix for this issue.
Posted Jun 19, 2020 - 01:38 EDT

Update

We are continuing to work on a fix for this issue.
Posted Jun 19, 2020 - 00:26 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 18, 2020 - 23:00 EDT

Update

We are continuing to investigate this issue.
Posted Jun 18, 2020 - 21:24 EDT

Investigating

Citrix Teams are investigating FTP connectivity issues impacting customers of Citrix ShareFile in the US & EU regions.
Citrix engineering is diligently working on resolution, and will provide additional updates on this site once available.
Posted Jun 18, 2020 - 21:16 EDT
This incident affected: ShareFile®.