HIPAA customers may be experiencing an issue when attempting to preview documents.

Incident Report for ShareFile® Status Page

Resolved

This incident has been resolved.

Posted Jul 28, 2023 - 15:13 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 28, 2023 - 14:58 EDT

Investigating

File preview issues for HIPAA customers are still occurring; we are investigating further.

Posted Jul 28, 2023 - 14:48 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 28, 2023 - 14:38 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 28, 2023 - 14:36 EDT

Investigating

We are currently investigating this issue.

Posted Jul 28, 2023 - 13:39 EDT

This incident affected: ShareFile®.