Content Collaboration (ShareFile) Workflows not working

Incident Report for ShareFile® Status Page

Resolved

At this time, we believe that the issue impacting Content Collaboration (ShareFile) Workflows service has been fully resolved. We will continue to monitor closely. If any further issues are seen, please contact Citrix Technical Support.

Posted Aug 31, 2020 - 20:18 EDT

Identified

The Citrix Engineering team has identified the issue and is working towards mitigation. A further update will be provided by 01:50 UTC or when we have further information, whichever is sooner.

Posted Aug 31, 2020 - 19:51 EDT

Investigating

Citrix Teams are investigating an issue impacting customers of Citrix Content Collaboration (ShareFile) unable to launch workflows (Error 404 not found) impacting all regions.

At this moment there are no workarounds available and Citrix engineering is diligently working on resolution. We will provide additional updates on this site once available.

Posted Aug 31, 2020 - 18:59 EDT

This incident affected: ShareFile®.