Increased rate of document preview errors for all users

Incident Report for ShareFile® Status Page

Resolved

This incident has been resolved.
Posted Dec 01, 2023 - 16:07 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 01, 2023 - 15:41 EST

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 01, 2023 - 15:33 EST

Update

We are continuing to investigate this issue.
Posted Dec 01, 2023 - 15:30 EST

Investigating

We are currently investigating this issue.
Posted Dec 01, 2023 - 15:12 EST
This incident affected: ShareFile®.