ShareFile users who login to client applications via SAML may be experiencing issues logging in. We are aware of the issue and are working towards a resolution.

Incident Report for ShareFile® Status Page

Resolved

This incident has been resolved.
Posted May 16, 2023 - 11:49 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 16, 2023 - 11:45 EDT

Update

A fix has been applied for US users. The same is currently being rolled out to other geographies.
Posted May 16, 2023 - 11:36 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted May 16, 2023 - 11:28 EDT

Investigating

We are currently investigating this issue.
Posted May 16, 2023 - 11:21 EDT
This incident affected: ShareFile®.
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