Email Notifications Not Sending

Incident Report for ShareFile® Status Page

Resolved

This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com/

Posted Mar 09, 2025 - 18:08 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 09, 2025 - 17:24 EDT

Update

We're continuing to work with our email provider to resolve the issue.

Posted Mar 09, 2025 - 15:08 EDT

Identified

We've identified the issue with our email provider and continue to work on resolving it.

Posted Mar 09, 2025 - 12:08 EDT

Investigating

Some customers have reported that emails and notifications are not being sent. We are currently investigating.

Posted Mar 09, 2025 - 11:08 EDT

This incident affected: ShareFile®.