Some ShareFile customers may be experiencing issues with login

Incident Report for ShareFile® Status Page

Resolved

This incident has been resolved.

Posted Nov 19, 2025 - 10:04 EST

Investigating

We are currently investigating this issue.

Posted Nov 19, 2025 - 10:03 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 19, 2025 - 09:48 EST

Investigating

We are currently investigating this issue.

Posted Nov 19, 2025 - 09:47 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 19, 2025 - 09:46 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 19, 2025 - 09:30 EST

Update

We’re currently experiencing an issue where some users may see an error stating “Unable to get login information.”
Our team is working to resolve this as quickly as possible.

Please try again after some time.
Thank you for your patience!

Posted Nov 19, 2025 - 09:13 EST

Investigating

Some ShareFile customers may be experiencing issues with login into ShareFile. We are investigating this issue and we will provide updates here as soon as available.

Posted Nov 19, 2025 - 08:26 EST

This incident affected: ShareFile®.