ShareFile Service Incident – February 26, 2025
Summary of Impact
On February 26, 2025, between 2:45 PM EST and 3:42 PM EST, ShareFile service end-users
and administrators may have experienced an issue with authentication into ShareFile.
Root Cause
At 2:45 PM EST on February 26, 2025, ShareFile engineering investigated reports that users
were not able to authenticate into their ShareFile account. The outcome of the investigation
indicated that a part of the ShareFile authentication service exhausted its resources, and it
began to fail to handle incoming requests which caused users to be unable to authenticate into
their ShareFile accounts.
Mitigation
The ShareFile operations team restored full access at 3:42 PM EST on February 26, 2025, and
customers were able to login as they normally would.
Next Steps
ShareFile engineering teams will be improving capacity of the impacted resource, enhancing
auto-scaling to avoid resource issues, and expanding alerts to identify potential issues sooner.
We apologize for the inconvenience this may have caused. Please visit ShareFile® Status Page
Status - Incident History for more information on the status of the ShareFile service.