Content Collaboration (ShareFile) Firewall Change Notification

Scheduled Maintenance Report for ShareFile® Status Page

Completed

The scheduled maintenance has been completed.

Posted Apr 06, 2021 - 09:00 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Apr 06, 2021 - 07:00 EDT

Scheduled

On April 6th (7:00 AM EST / 11:00 AM UTC), we are expanding our Content Collaboration (ShareFile) cloud service capacity to increase the availability and performance of our service.

In order to avoid service interruption, customers must perform the required changes prior to April 6th:

* Customers with a network firewall must include these new IP addresses (https://support.citrix.com/article/CTX234446).
* Customers with a network firewall utilizing an IP inclusion list, must include these new IP addresses (https://support.citrix.com/article/CTX234446).

NOTE: Customers utilizing domain inclusion listing do not need to take any action.

For additional information, please refer to E-mail communication sent on Feb. 8th, 2021 (found in this article - https://pages.sharefile.com/VoMV0017AW0P000Lv8kQth0) or contact Citrix Support.

Posted Mar 31, 2021 - 09:23 EDT

This scheduled maintenance affected: ShareFile®.