Some ShareFile customers may be experiencing issues with their ShareFile account

Incident Report for ShareFile® Status Page

Resolved

This incident has been resolved.

Posted Nov 09, 2026 - 16:00 EST

Investigating

We are currently investigating this issue.

Posted Nov 09, 2026 - 15:58 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 09, 2026 - 15:36 EST

Update

Some ShareFile users may be experiencing issues previewing files. Downloading of files is not impacted.

Posted Nov 09, 2026 - 15:30 EST

Investigating

Some ShareFile customers may be experiencing issues with their accounts. We are investigating this issue and we will provide updates here as soon as available.

Posted Nov 09, 2026 - 15:20 EST

This incident affected: ShareFile®.