Citrix ShareFile may be experiencing issues

Incident Report for ShareFile® Status Page

Resolved

At this time, we believe that the issues impacting performance for a small subset of end users in the US region have been fully resolved. If any further issues are seen, please contact Citrix Technical Support.

Posted Jan 15, 2021 - 11:10 EST

Monitoring

A fix has been implemented and currently the team is monitoring the systems to ensure full restoration of normal operations has been achieved.

Posted Jan 15, 2021 - 11:01 EST

Investigating

Citrix ShareFile is currently experiencing latency issues that would impact a small subset of end users in the US region.

We have identified the issue and are currently working on implementing and rolling out a fix.

Another update will be provided after the fix has been implemented, within the next 30 minutes.

Posted Jan 15, 2021 - 10:46 EST

This incident affected: ShareFile®.