Email Notification not getting triggered

Incident Report for ShareFile® Status Page

Resolved

The email notification problem is resolved and email notifications are working as expected.

Posted Dec 23, 2024 - 02:41 EST

Monitoring

The problem with email service provider is resolved. We will continue to monitor.

Posted Dec 23, 2024 - 02:34 EST

Update

Email notification is impacted and we regret the inconvenience caused. ShareFile team is actively working with the email service provider to resolve the issue

Posted Dec 23, 2024 - 01:29 EST

Update

We are continuing to work on a fix for this issue.

Posted Dec 23, 2024 - 00:06 EST

Identified

The issue is identified and we are working on the fix.

Posted Dec 22, 2024 - 23:59 EST

Investigating

We are working on the fix for email notification for upload file, download file, Password reset

Posted Dec 22, 2024 - 23:42 EST

This incident affected: ShareFile®.