Some ShareFile customers may be experiencing latency in the application

Incident Report for ShareFile® Status Page

Resolved

This incident has been resolved.
Posted Oct 20, 2025 - 06:13 EDT

Investigating

We are currently investigating this issue.
Posted Oct 20, 2025 - 06:13 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 20, 2025 - 05:47 EDT

Update

ShareFile is now operational, and we are continuing to monitor its performance closely.
Posted Oct 20, 2025 - 05:27 EDT

Update

We are currently experiencing an outage affecting ShareFile due to multiple service disruptions on our cloud provider’s side. Our team is actively monitoring the situation and awaiting further updates from the provider.
Posted Oct 20, 2025 - 05:03 EDT

Investigating

We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. We will provide updates here as soon as possible.
Posted Oct 20, 2025 - 04:00 EDT
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