Citrix Content Collaboration service is experiencing issues

Incident Report for ShareFile® Status Page

Resolved

This incident has been resolved.
Posted Jan 03, 2022 - 09:07 EST

Update

We are continuing to investigate this issue.
Posted Jan 03, 2022 - 09:06 EST

Update

Impact: Citrix Content Collaboration service was experiencing issues in the US region. ShareFile end-users may have experienced issues previewing PDF files.

Current Status: Citrix Engineering has mitigated the issue and is currently monitoring the recovery of the service.

Next Steps: If any further issues are seen, please contact Citrix Technical Support.
Posted Jan 03, 2022 - 09:05 EST

Update

Impact: Citrix Content Collaboration service was experiencing issues in the US region. ShareFile end-users may have experienced issues previewing PDF files.

Current Status: Citrix Engineering has mitigated the issue and is currently monitoring the recovery of the service.

Next Steps: If any further issues are seen, please contact Citrix Technical Support.
Posted Jan 03, 2022 - 09:04 EST

Investigating

Impact: Citrix Content Collaboration service is currently experiencing issues in the US region. ShareFile end-users may experience issues previewing PDF files.

Current Status: Citrix Engineering is investigating the issue. At present there are no identifiable work arounds or ETA for a fix.

Next Steps: A further update will be provided within 60 minutes (no later than 2.20PM UTC).
Posted Jan 03, 2022 - 08:20 EST
This incident affected: ShareFile®.